Shreves Engines MO 63107

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M C

Got my motorcycle Engine resurfaced and had a great experience. Great service on the phone and in person. Job was done excellently, they went behind expansions and I was surprised by the price. Highly recommended.

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Lexi Long

UPDATE: Got the car back after 3.5 months when it should have been about 1.5 months, and the steering column controls aren't working, the engine intermittently grinds at 1500 rpm, the airbag indicator is going off and the horn doesn't work. DO NOT GO TO THIS PLACE FOR ANYTHING. How the heck do you mess up the steering column that badly by replacing an engine, and NOT catch it during test drives? I am sure they do good work, and seem to be testing my vehicle thoroughly, but what they lack is in communication. I would expect the customer to be notified when the original quoted work was done and if more work was needed, telling the customer what was happening when major milestones were done. This, insofar, does not happen, you almost always have to call them. If whoever is working on your vehicle is not there, someone might call back, or might not if the note gets lost. The lady who picks up the phone is very straight forward, does her job quickly, I don't know her name, but I understand and respect the process. I do hope I can get my vehicle back soon, but it's already a month later than they expected. I will be coming back to this review after more work has been done for updates. Over 2 months after they said the work would get done, still no updates without calling them first. Even after requesting that they do so, even if they find nothing. It's called decent customer service, and it takes very little time and effort to just read off the attempts that have been made. I totally understand that sometimes you just don't know what the problem is, but have any courtesy to try to talk to the customer.

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Will Washington

I had my rebuilt engine put in my Ford F-150 back in Mar '17 and everything went smooth as a whistle. I had no regrets and was quite pleased with service and customer service. I had another issue shortly after that wasn't affiliated with my engine but they fixed it with no problem for a reasonable price. I've always dealt with Colin and he was very respectable and fair. When I had my 3rd visit with them due to what I thought was engine related, things didn't work out too well but they accommodated me for the trouble and all was well. Now less than 2 weeks after, I'm experiencing some issues that I believe are related to the last visit and Shreves seems to be treating me fairly and I just wanted to write this review beforehand due to their attitude and care of the situation. If there's a breakdown in the good quality customer care that I've been getting then I'll post another review. It's been some slight inconveniences but I understand things happen and no one or company is perfect. I'm just pleased that their not one of those companies to stonewall you or give you hassle when the problem is due to their work. Thus far, I recommend Shreves.