Firestone Complete Auto Care MO 63105

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Aundrea Smith

I truly love this Firestone location! I had a serious oil leak and was previously quoted $1,800 by another shop that had already worked on my car before the leak started. I decided to let Firestone take a look, and they quoted me only $260 and they actually fixed the problem. That was a couple months ago and my car hasn’t had a single issue since. A big thank you to Jacob and Jen, the managers for being honest, helpful, and providing great customer service. Also thank you to Ali for doing a great job repairing my car. Highly recommend this team!

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Rosa Marden

I have been a customer at the Forsyth Firestone for over 15 years. Brad Clutter was the former manager and I couldn’t have been happier with the service we received there. My most recent visits began with an extremely rude reception over the phone and in person. After my last visit in January 27, I will never return. I had a simple issue to be taken care of and communication between the staff was poor and the information I relayed to them was completely disregarded. The under car splash should had come off due to deep snow and I informed staff member at intake that the shield was in the back seat. When I picked up the car, they said it was too damaged to be salvaged and thrown out when they didn’t even look at the part and it was still in the back seat. No recommendation was made on ordering a new part or what next step should be. The only positive I have to say was that the price charged was fair and they were able to work me into their schedule that day. I will be going out of my way for future service. I would not recommend.

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Pain

I went to Firestone today, and I was in a tough spot. My car battery was dead earlier this morning due to the winter conditions, but AAA came out to the house to give me a jolt! I had to leave my car running to go out and purchase a new car battery from O'Reilly Auto Parts. I tried to get them to install the new battery, but there was a short staff, and no one there knew how to install the new battery into my car. So I was given a choice to go home and try the next day. By returning to O'Reilly Auto Parts and wait on a certain person the staff referred me to, to install the new battery. But that was a problem for me. My battery was so weak, I was afraid to turn the car off because I knew it would not turn on again. I didn't want to call AAA again. So I went to Firestone and told them the situation between Jacob and Dan. They were kind enough to install my new battery for me since the O'Reilly staff was short on people at one location and the other O'Reilly location on the same street, but 10 to 12 minutes down the road from one another. Told me they do not install car batteries. Which I thought was part of their job description? This particular lady at the first O'Reilly was not helpful when I asked them to install the car battery. I was told that they do not install car batteries. I had to go to a car repair shop to have them install it for me. But I could've sworn that is part of their job description to do a job such as this one. Thanks, Jacob and Dan, for helping me out. Some people at O'Reilly's Auto Parts are just mean and do not want to do their jobs. Sincerely, Orion Paden