Image Recovery Service Inc MO 63044

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J P

I work with an outside towing service. I was early for an appointment call. Walked into the reception area. Told them what I was here for. The staff in my eyes shrugged turned there noses up at me and told me they never heard of the company I worked for. And said they do nothing leaves without an appointment. And instructed me to leave the property. All the while the person's car is was sent to pick up was still in route to the location with the scheduled appointment date & time. I NEVER felt ice cubes and such cold respect for anyone like that before. BE CAREFUL if you must conduct business with this company.

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Elexis Dorsey

They received my car two nights ago. A release was sent yesterday for me to retrieve the vehicle. I called this morning to retrieve the vehicle. The woman who answered the phone came off very rude. I’ve also never seen a towing/reposession place not have same day appts. The woman told me her next available appt would be the following day at 3:30p. I even tried to explain I need to get back to work today, as a necessity. She did not care. Lots of sighs as if annoyed. I guess if they’re not the ones missing money, it doesn’t matter. I’m hoping when i retrieve the vehicle tomorrow it’s a better experience as I’ve read most of the reviews and am very wary on what i may walk into. If they have all their money, they should work with people to get their vehicles back in a more timely manner or show consideration.

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La Sìrene

Damage damage damage … that’s all I see this company damaged my car badly to the point where it’s not even drivable . It was in their possession for 2 days .. then when I asked ifnincouldnspeak with the owner about it I was ignored and directed to stand outside the office , so she can help other customers. They are extremely unprofessional and inconsiderate. I’ve been trying to contact the owner after being told to wait for him outside for over 30min and still nothing . There’s no way to contact him so they say. When I picked up my car the front desk associate WENT THROUGH MY WALLET to give me my ID and my bank card … why she rummaged through my belongings in front of me as though I Wasn’t allowed to access my personal belongings. I had to sit there and watch her dig through my wallet.. Then I get my car and noticed it has been completely ransacked! I will add pictures so that you guys can see the damage that they did to my car and they’re refusing to fix my wheel is completely crooked .. wheels no longer aligned and basically undriveable and because whoever picked my car up had to squeeze it out of tiny concrete driveway …in now have scratches dinks and dents along my entire side of my car. Damage that was non existent before they came along. I really wish they were professional enough to handle this professionally but it seems as though. I’m going to have to take the legal route instead . Not to meant on the paperwork they had in the office that they had me sign says there was nothing wrong with my car when they picked it up then why when I get it there’s an enormous amount of damage . My car is also undrivable. My wheel is completely sideways which it absolutely was not before and if I had the time to sit and wait for the police to follow the police report then I would have done that, but unfortunately, I had to get back to work so I had to un safely Drive my car back to my job. The good thing is it wasn’t that far because if I had to go any further than the two or 3 miles I probably would have wrecked my car due to the wheel alignment being completely off when I go to my mechanic and get a full list of everything that was destroyed I’ll come back and update my review, but these are all just physical what I can see with my naked eye based off of how my car is now I’m pretty sure there’s more damage done that cannot be seen