Firestone Complete Auto Care MO 63122

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Rose Grothaus

I just wanted to say how wonderful my experience was at this location. I got such good prompt service as soon as I got there .there was no wait at all. Everyone so courteous there and polite. I feel too that they were honest in their appraisal of the issue and did not try to get more money from me than was needed. Matt the mgr . Was wonderful and helpful, and another man Robb too was exactly the same way. Both very knowledgeable . There was a younger woman tech who I had pleasure to deal with and was impressive too just like Matt and Robb. They treat their customers with respect . The work that this location did was done in a timely manner. I cannot say enough good things about the staff at this location. It was top notch. I live in ballwin mo and the Firestone near me in Manchester mo is not run as well as the kirkwood location amd not run as honestly as the kirkwood location. In the future I will not mind driving further to the kirkwood location to get the good service that I experienced there and will tell friends and family that they should go to kirkwood location too. They are 5 star for sure . 5they took good care in repairing my car door lock issue and I decided to have a additional repairs there too.

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Finn Simmons

If I could put zero stars I would. First time I came here I had an appointment to put the cheapest tires possible on my car (all four). I am a college student that pays tuition and rent, so it was the only possible option in my price range. When I came back to pick up my car they charged several hundred more than I was quoted online. I showed them my online quote and they told me that they didn’t have the tires I requested and they had put different ones on without asking. After a lot of arguing back and forth, I only got 10% off. I came in today to get one of those tires replaced. Asked them if I had the warranty for the tire still and I might as well have been talking to a brick wall. After my inspection, I was quoted for $500 because they said I needed two tires replaced and a bunch of other stuff done, which to me didn’t seem necessary. I told them I would get the second tire and that’s all I wanted. When they finished, I was charged for the same $500 they quoted me for even though I had asked them not to do the extra stuff. Each tire was supposed to be $130 plus a $30 installation fee. At that point I had had enough with the place, paid, and left. That will be the last time I ever go there. I plan on going to Sam’s Club for tires moving forward and a South City mechanic for other repairs because he won’t screw me like this place seems to do on a regular basis.

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Nick Nomen

Brought my car in for a diagnoses. I explained why I thought it was the transfer case, but that I wanted a confirmed diagnosis. While waiting, I asked the intake guy to give me a rough estimate if I was right and it is the transfer case, he told me "About 7 thousand". Waited 2 hours, then the mechanic came out and told me it was the transmission. I asked what the fluid looked like and he said he didn't know how to check it. Losing confidence in this guy, I asked, "Are you 100% sure that it's the transmission?" Then he said, "No, the transfer case is combined with the transmission and differential all in the same housing. Can't tell which one for sure, need to take it to a specialist." For this, they charged me a $50 diagnostic fee. I then took it to a highly respected and expensive transmission shop. He confirmed that it was the transfer case. He charged me nothing for the diagnostic. One week later and it's fixed for $2700. In summary: Firestone took $50 from me for a diagnosis that was vague and wrong. They estimated $7k if it was the transfer case. Specialist charged $0 for the diagnosis, which was specific and correct. They replaced the transfer case for less than $3k. Lesson learned: 1) you spend less time and money by going to specialist from the very beginning. 2) Firestone will happily charge you for things that they did not do. I believe that's called robbery, actually.