Motor Car Mall NM 87042

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L Kathryn Jost

I have had MCM do work on several vehicles for me, both boby and mechanical. I have always found them to be professional and honest. The latest repair I had was to replace the motor mounts, all four. After the dealer had told me I needed to replace a transaxle and clutch. MCM did the work they pinpointed at about half of the cost that the transactional and clutch would have cost and the car is running great! I rarely give five stars on any review, but they certainly deserved it for this work.

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Jesus Cortina

If you want to avoid delays and excuses, do not take your vehicle to this place. I dropped off my truck, and they assured me it would be ready in two weeks; it ended up taking six weeks. During that time, I kept calling for updates, but all I received were excuses: that parts hadn’t arrived, that the insurance wasn’t responding, that there were additional damaged parts not included in the estimate. I understood that unforeseen issues can arise, so I waited. In the fifth week, they called me to pick it up. When I arrived, the truck was parked outside. Upon inspection, I noticed several loose parts, especially on the tailgate, which combines metal and plastic. Some plastic pieces were just loosely placed. When I pointed this out, the person in charge told me it was normal because “the truck is old.” I disagreed because if they broke something during the repair, they should have included it in their estimate and taken responsibility. Additionally, a damaged taillight that was included in the estimate had not been repaired. I refused to accept the vehicle. Five days later, they called me again. This time, I signed the paperwork at home, with no expectations that the work had improved. But when I checked, I found more issues: • The cord attached to the gas cap was broken. • The plastic pieces were still poorly installed. • The gap in the taillight was still there, but now they had stuffed some foam inside, where I could see water drops trapped. To me, this is not a long-lasting repair; I’ll likely have to replace parts to prevent moisture from getting in and causing rust. They even tried to charge me extra, claiming the insurance didn’t cover all the labor costs, although they ultimately didn’t follow through.

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Jeremiah Klein

There are few places and mechanics that I trust. For 20 years now we have trusted Motor Car Mall. When I have a vehicle issue that I can not complete on my own or don't have time for, I can trust them to be honest about repairs and stand behind the work they do. David Klein Morning Star Cleaning Inc