All Around Auto NM 87801

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Lala X

I'm leaving this review as a relative who has been closely involved in this situation and has personally had to help cover costs because of it. All Around Auto was the warranty provider involved, and this entire ordeal stems from their failure to supply the correct part. The transmission that was sent was not the correct one for the vehicle, it turned out to be a minivan transmission. This mistake should never have happened in the first place, and yet it set off a chain reaction of delays, reinstallations, and repeated labor costs that our family has been forced to absorb. What's been most difficult is that this still is not resolved. Months later, there is still no car, and we're left waiting, anxious that the next phone call will be about yet another charge we're expected to pay because of someone else's mistake. I've already had to pay out-of-pocket costs myself, even though we did nothing wrong. Despite knowing the incorrect transmission was sent, All Around Auto has allowed this to turn into an endless cycle of back-and-forth with the shop instead of stepping in and fully correcting the issue. The lack of urgency and accountability has been incredibly stressful, especially given the financial strain it’s caused. Speaking up has also been uncomfortable, because it feels like pushing for answers only leads to more delays rather than solutions. No customer or family member should feel uneasy advocating for something that should have been handled properly from the start. This situation has been exhausting, expensive, and completely avoidable. I would strongly warn others to be cautious when dealing with All Around Auto for warranty coverage, especially if you can’t afford repeated labor costs or long delays without your vehicle.

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Lala

RUNAROUND AUTO ⭐ 1 Star – Absolutely unacceptable and exploitative This has been one of the worst auto repair experiences my family has ever had. All Around Auto in Socorro sent my dad the WRONG transmission, and instead of taking responsibility for their mistake, they left us dealing with the consequences. Because of their error, my dad had to pay labor costs AGAIN to remove and reinstall the transmission. We were very clear with them that we are financially struggling and simply cannot afford repeated labor charges due to someone else’s negligence and yet they pushed forward anyway. What makes this even worse is that it feels like we were given the runaround instead of a real solution. Mistakes happen, but what matters is how a business fixes them. In this case, it felt like “ring around the rosie”, endless back-and-forth, no accountability, and zero concern for how badly this affected us. When a shop sends the wrong part, they should make it right, not financially punish the customer for their own mistake. This experience felt incredibly unfair and, frankly, like we were being taken advantage of because we had no other option. I would never recommend this place to anyone, especially if you’re on a tight budget or expect honest, responsible service. Save yourself the stress, the money, and the frustration, go somewhere else.

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Anna Domitrovic

I needed a quick service check - fluid levels, tires and a pesky check engine light - beore I resumed my trip. Wilton preformed the needed service and had me on my way in no time. Excellent service. Highly recommend this place.