Parts Authority OH 44055

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T J Philipps

I used to go to world Auto parts which is now parts authority. This is my first time being there as parts authority. I purchased two rotors two calipers and pads. Maybe 11:00 on a Saturday. At about 2:30 I'm finishing up my install. They gave me the wrong size pads. I call them and tell them, the guy Bob remembered me. I said when do you close? he said 3:00. I said I'm coming from a bit further away than that. But I'm on my way now. The worker said hurry but don't get in a wreck. Put me on hold for about 7 minutes. Then he said something that I could not understand about a manager which I assumed that they would meet me at the door even if they were closed so they didn't waste my entire Saturday. I arrived at their shop 12 minutes after closing time 3:12. Nobody there no parts left anywhere for me no answering of the phone. So now I am driving a half hour back to my house without the parts I need. This experience I can say customer service was not top tier. I can say accuracy of filling orders was subpar. And as far as business ethics go, absolutely not there. These Jokers would rather go catch a cold frosty beer at 3:00 on a Saturday than make right what they did wrong. Now I have to go to the competitor to finish my brake job. Then spend another hour in driving on another day to return the parts they messed up to get my money back to cover the cost of the parts I have to buy from their competitor. If there was a zero star rating I would give it. An ethical man makes right what he does wrong even if it's mildly inconvenient. None of that was at parts authority.

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Kristi Ellison

After spending $500 on parts my car got towed from their lot. This happens after my brakes i just bought melted my hubcaps. My brake line was clogged. So I had to pay another $1400 between mechanics and the tow cost. Ill get my parts from Amazon from now on. Ill never go back to this place.

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Eric Cranmer

Great place ? awesome price and wonderful customer service