GRAMPS RV PARTS & SERVICE LLC OH 45152

P

Paul Williams

This company went above and beyond to help me, they called me back to check on my problem. I am old school and that doesn't happen often.

J

Joseph Jeffries

Dropped my toy hauler off to have the rear door replaced on Nov 15th with promises it would be done by Thanksgiving as I had a trip planned. Absolutely no communication during the process and when I reached out the day before my trip they told me it would not be done. It took an additional 2 weeks to get the door replaced. Which was upsetting but i was willing to let that slide if the job was done right. However upon receiving the trailer back I realized that the door was fixed incorrectly and the hinges were pressing through the door making it unusable as a toy hauler. They also cracked my AC cover on the roof. I brought this up to the owner and he promised me multiple times that he would fix both issues but here we are end of April and I've reached out several times with only empty promises and no one attempting to make it right. If I could go back I would have never taken my toy hauler to Gramps RV they clearly don't care about their customers or their quality of work.

K

Kimberly Fuller, Ph.D.

The customer service here is unmatched! Answered the phone on a Sunday, helped us figure out how to tow it there, and were there upon my arrival. They offered to plug in for the night, which was so generous. They got me patched up and on the road again within a day. Prices were reasonable and they didn’t try to do any upsell. They really saved us in a pinch!