Firestone Complete Auto Care OH 45241

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Ashley McCartney

Needed a battery replaced on an avenger, which is behind the wheel well, meaning AutoZone won’t replace it. My mechanic couldn’t see me for weeks, backup mechanic was closed till Monday, needed it done on a short time frame. Went to two other places before here with an AutoZone purchased battery, told two different times they won’t replace it because of location. Called this Firestone, Matthew advised they’ll replace it, but have to use their own insured battery. Booked an appointment, was quoted $250-ish for parts and labor. Cool. Two hours later, new battery in and terminals replaced. Appreciated not being upsold on random stuff that my car doesn’t need.

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S D

I've taken my car here several times and won't be going back anymore. They repeatedly failed to perform basic auto services (such as an alignment) correctly the first time. They don't do what they say they will do, especially when it comes to communication. They damaged the interior of my car and then told me I couldn't prove it was them. Therefore, they refused to fix it or compensate me any for the damage. Lesson learned: take pictures of the inside and outside of your car before and after service. Incredibly dissatisfied with the quality of service at this location.

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Ally Dobbins

Love Robert! He is always helping me out with a smile every time I come in. Very grateful for such a friendly helpful face! They do my oil changes, tire rotations, brakes, and wheel bearings. They are great!