Firestone Complete Auto Care OH 43026

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Jen Bowman

This place is amazing and very affordable. Kristian was amazing with explaining everything that was wrong and answer all my questions in a way that I could understand completely. Best place to go to get your car fixed. I highly recommend this place.

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Allison Loden

I had all four brakes replaced and overall had a really great experience. Zach (Zack) was incredibly helpful throughout the entire process. He took the time to clearly explain the reasoning behind the work that was needed and walked me through the pricing in a way that felt transparent and fair. I never felt rushed or talked down to, which I really appreciated. On top of that, he was able to fit me in the same day, which was a huge help and not something you see everywhere anymore. My only complaint (and this has nothing to do with Zach) is that the waiting room still feels very much like leftover COVID guidelines, with very limited seating. I ended up standing for most of the time I waited, which for me wasn't a big deal but thinking about others who may not be able to stand around as long. That said, the service itself was excellent, and Zach’s customer service truly stood out. I’d definitely return because of the care and professionalism he showed.

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Ayanna Thomas

Kristian is the best. His professionalism is unmatched and quite refreshing!! He spoke to everyone with dignity and respect and had a wonderful attitude. He was confident and you can tell he knows his stuff! I scheduled to have my brakes checked and from the moment he called to confirm my appointment he was incredibly kind and thorough. He gave me an estimated time frame for my service and what would follow if I needed more work done after inspection. When he called to update me about my service he explained everything and put me at ease because my brakes were really bad. When it was time to close out he made sure to explain everything once more and made me feel like any questions I had in a the future he would be there to help. Great job Kristian and I highly recommend this location!!