AutoZone Auto Parts OH 44125

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Adria Hines

My husband needed some parts to do a big brake job. We were assisted by Austin. Not only did he fail to answer any questions or provide details about the brake and rotor promo but he also rang up the incorrect parts. We went back to the store to get the correct parts and someone else was able to correct the issue. We ended up going back to the store to return unused undamaged parts and the manager, Eric didn’t have a good attitude. He seemed like he didn’t want to be involved with any customer interaction. This store has poor service.

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Alaya Doss

Please be careful allowing this store to order parts online for you in case they are not available at the store. I went to this location to purchase brakes over 3 weeks ago. The store didn’t have my part in store and offered to order it and have it shipped to the location. I agreed and the guy proceeded to order the item. They gave me a “purchased” receipt, but I never received a tracking number through my email as promised. More than a week goes by and it has passed the arrival date. I called the store to find out the status, especially being that I never got shipping updates . I even called the store and asked about the orders status and I would be told it will probably arrive tomorrow. I called the corporate office and spoke with someone in the order department, and she was unable to find information regarding the part being order, instead it just showed that I purchased it, like an in store purchase . The store manager called me back and offered to order the item for me again. I was upset and suspicious that the same thing would happen again. He apologized for the issue and also offered me a discount on my next part. Over the phone he acted as if he was ordering the item again, but still refuse to give me shipping information. He offered to just call me on the 24th when my part arrived . Long story short I didn’t get a call. I called the store and the Manager acted as if he didn’t know who I was until I gave him a recap of our previous conversation. He gave me the same spill that the order did not arrive or have any tracking information or updates. Odd right?! I called corporate again today leaving a message with the regional office for this location. I also called the order inquiring department today and the representative could not get the information from the store about the package. He told me that he would send a message to corporate as well because he was placed on hold so long he had to terminate the call with Auto Zone. At this point I’m like “I’ll just write a review.” As I’m writing it I get a call from the store location stating that my package had arrived yesterday and was put on the shelves as an item for others to purchase in the store. An item that I paid for 3 weeks ago. This store is just sloppy and careless with peoples money. There is no reason that I had to go through such task and chaos to get information on an item I purchased on the SPOT. Will NEVER go to an auto zone again. This is my first and last time dealing with them!

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Larry Overby

Went here to get a check engine light diagnosis and the employee was sitting down on a chair never got up stayed sitting told me the reader was down