Carat Coin LLC OH 44070

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JMC23

Hands down one of the top coin shops I’ve gotten to go to. I’m typically more of a coin show guy and because my options are limited where I’m from for a good all around shop. Today I got to visit Carat Coin and had the pleasure of having Maroon take care of my deal. Soon as I entered the door, despite being absolutely slammed with customers (crazzzzzy market lol), I was greeted immediately by a very courteous and happy fella behind the counter. While I waited I just kind of listened and took in how things were being done and handled. They’re A+ is all there is to it. Despite just how insanely they were. They joked. Handled business. Continued to greet the many more who came in the door. Still answered phone calls. Didn’t rush anyone. My experience was phenomenal. Everyone else was kind of in the same reason for being there, while I was there partially there to let go of some silver. I was more interested in getting some graded numismatic stuff. Maroon took care of my silver stuff and grabbed me some graded stuff and we talked through the deal. Listen. Plain and simple this place is super professional and a place with amazing customer service. Superb fairness, even in a wild market to be trying to figure out at the moment. From walking in the door to leaving —— it was handled as good as it could be done. Thanks a million, Maroon and staff! Wished your store was closer to where I live lol

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David Finney

I had a very disappointing experience at this coin shop. As a customer, you expect to be treated with basic respect — regardless of your budget or what you choose to spend your money on. Unfortunately, that was not my experience here. The dealer was condescending and dismissive when I expressed interest in certain items, making comments that felt degrading and unnecessary. Instead of offering guidance or education, the interaction came across as belittling. No customer should feel talked down to for their interests or price range. Whether someone is spending $20 or $20,000, professionalism and courtesy should remain the same. Collecting is supposed to be enjoyable, and unfortunately this experience took away from that. I hope the shop reconsiders how it engages with customers in the future, because respect should never be optional.

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RogueOneScum

Best gold shop I've ever been to in my life. They are so kind and respectful. BEST gold exchange prices as well. Went there to sell a little bit of cold and The price came out to $472.. he handed me $500 in cash and said "Merry Christmas". Then, an old lady came around the counter to handed my autistic 2 year old son a brand new seashell necklace (with the tag still on it) as a gift. It's service like this that is nearly impossible to find in society today when it comes to customer service in general, but I was lucky enough to stumble upon it at this establishment. Small mom and pop businesses like this or the backbone of our country. They've gained a lifelong customer and I will be singing their praises to anybody and everybody from now on. I highly recommend anyone and everyone to come here for their gold and coin needs. God bless and Merry Christmas.