True Performance OH 43064

A

AC

We have used True Performance for 3 different vehicles, including 2 different makes. The most recent time was in February and this was the best experience yet. Randall kept me up to date as to the progress of the repairs and the coordination of the insurer's estimate and reimbursement policies. The car was finished sooner than expected and it came back looking showroom new. The front desk staff was easy to communicate with and was welcoming over the phone and in person. I appreciate working with a family owned business.

B

Brian Newcomb

If you want your car back to new, these are the folks you want working on it! Exceptional work and a true advocate for you to make sure insurance companies don't short change making you whole again. Especially if you need work due to someone elses stupidity, True Performance will ensure it's done right and you aren't left with a duct tape, buble gum solution - even if that's what the other person's insurance company is trying to offer. I hate to have to bring them a car but if that is the situation - this is the only place I trust.

S

Sydney P.

True Performance is the only shop I’ve found that actually fights for the customer instead of taking the easy way out with insurance. I am generally very wary of repair shops due to years of dealing with foot-dragging and corner-cutting, but True Performance is the complete opposite. When my BMW M2 Competition was hit, Ed managed my case with incredible diligence. He fought the insurance company's attempts to cut corners to save money at every turn to ensure they used the right parts to bring the car back to its "like-new" state, all while keeping me updated through pandemic-related shipping delays. They made a long, awful process so much less awful where they could. What continues to truly set them apart, however, is their long-term integrity. Two years after the initial repair, I had a minor issue with the door alignment. They got me in immediately, and the owner personally helped troubleshoot a separate tricky noise issue that most shops would have used as an excuse to blow me off. If you have a luxury vehicle that needs work, don't even hesitate. This is the one.