Heights Swedish Solutions Automotive Specialist OH 44118

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Evan Welty

I scheduled an appointment in person with Heights Swedish Auto Solutions to service my 1994 Volvo 940, including a timing belt replacement, complete fluid flush (engine oil, transmission fluid, rear end fluid), and repair of a leaking moonroof. I made the appointment a week in advance, drove the car there, and the shop had already seen the vehicle before confirming they could get me in the following week. I was told it may take a couple of days depending on parts availability, which was completely reasonable. However, after dropping the car off the night before the scheduled service, I received a text the next day saying my car was too old to be serviced, that I didn’t have an appointment, and they even seemed confused about whether it was a Saab or a Volvo. This was extremely concerning considering the appointment was made in person. When I tried calling both phone numbers listed, no one answered, and I couldn’t leave a voicemail because the mailbox was full. Since it was a Friday and I didn’t want my car stuck there over the weekend, I got in my truck and drove over an hour toward the shop. About 3/4 of the way there, I received another text apologizing for the confusion and saying they would get my car looked at. When I arrived, the employee I originally booked with apologized and explained the text was sent by someone working remotely who “didn’t know what was going on.” But then I was told I should probably take my car anyway because they had no idea when they’d actually get to it. I brought my Volvo here specifically because of the strong reviews and reputation for Volvo/Saab expertise, but this experience was disorganized and frustrating. Unfortunately, I won’t be returning.

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Destin Mungall

Had my car for a week and didn’t do any work because they were behind on cars, after I had already made an appointment about 3 weeks in advance. I was told I would receive a quote, which never happened. I ended up having to pick my car up with nothing done because I couldn’t continue to waste money on Lyfts while my car sat at the shop. The shop has a strong reputation, but they are clearly understaffed and dealing with internal management issues. The owner talked to me and said I would have a quote with things priced out by that Friday probably only because I called them 2-3 days after I dropped it off to see if they had a look yet, but that information was never communicated to the staff. After I picked up my car, I was told once again they would call with a quote after they catch up that week. That never happened. Instead, almost a month later, I received a text today asking me to leave a review. This experience was sadly disorganized, poorly communicated, and a waste of time and money. I know they’d be a 5 star place if they didn’t have whatever it is they have going on.

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daniel carr

Heights is the only place I'll take my V70R. Every estimate is backed up with photos, every question answered patiently, and a cool selection of loaners(!).. The tech who works on your car will come out and show you, via pictures, exactly what he did, and why. Front of the house is likewise super friendly and accommodating, and the prices are fair. I drive almost 50 miles to bring my car to these guys, and in 2 years and numerous visits, I still don't have a single gripe. If your looking for that "cool indie specialist" for your Vo, you can stop now... this is that place.