Vitalone's Towing OH 44094

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Wilber Hawkins

I am writing to formally express my dissatisfaction with the service I recently received from Vitalone's Towing. When I initially requested a tow, I was not informed that there were different pricing options (Option 1 and Option 2) related to the condition of the vehicle and the process of loading it onto a flatbed. This information was only presented after the driver arrived, at which point I was told that additional charges would apply. I felt pressured into accepting a higher fee because the truck was already on-site. Clear and transparent communication about pricing—especially regarding potential damage considerations and loading procedures—should be provided upfront before dispatching a driver. Customers deserve to understand all possible costs before service begins, not after arrival. The lack of advance explanation felt misleading and unprofessional. I respectfully request that your company review its communication practices to ensure future customers are fully informed of all options and associated charges at the time of booking. People please think twice before requesting your vehicle being towed from this company

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Nicole Ingle

I was having a horrible day and the guy on the phone was so patient with me! They were here and picked up my car within a half hour of calling them. I really appreciated it. Highly recommend!

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Randall P

My nephew was in an accident. The police allowed us to do a private tow. They offered to call this company as they work together. Stay away. Shady business practices. Tow truck driver gave one price. Dispatch doubled the price because police were on scene. The car was not being impounded. This was a private tow! Terrible business! Another tow truck came in 5 minutes for half the price and the police had no issues what so ever. Super shady. Updated to respond: I disagree entirely. I was told by the driver on scene one price. Then he said dispatch is saying that he needs to charge another price(almost double) because the police are on scene. When I spoke to the dispatch they were rude and told me “the police called us, we are on scene, we are taking the car and this is what the cost is” I informed them I will just call another company to which I was told “the police won’t allow that we are there and we are taking it”. I again said the police have no problem with me calling another company as this isn’t being impounded but going to a driveway. The dispatcher then became argumentative with me and told me I was wrong that’s not how it works and it is what it is. Well guess what….the officer had 0 issues with me calling another company who honored their price. Which was half your rate. So while your response is nice, it is incorrect. Those practices are what can be defined as “shady”. Although I’m confident this review will change nothing. Best of luck.