Matos Towing & Recovery - Heavy Duty Towing PA 19611

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Matatan Production

⭐️ “I strongly advise against using Matos Towing. Their fees are extremely abusive and far from normal, and their handling of vehicles is completely irresponsible. If the police offer you their tow truck, reject it and call another company. Avoid this towing company at all costs!”

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E_TalkdatTalk_phinsnation

This company is fraud. They trying to scam out of $2000 to get my car back. I was the victim of a hit n run my car was parked at my home. They charging me for accident fees plus so much more. They lied and said the reason they towed my car was because it was in the middle of street

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Alexa Mugler

Clearly, having a vehicle towed is not a pleasant experience and I recognize staff is doing their duty to perform a job. I however want to note that common courtesy and respect should go both ways. Especially when serving a customer who you are already profiting significantly off of, due most often to unfortunate circumstances. My partner’s car was towed over 6 hours prior to the massive snowstorm that hit late 1/24 into Sunday 1/25, leaving us stranded with one car (my small sedan) while his car sat an additional day at the tow company. They then charged for the additional day, despite roads being in an emergency state, after not allowing him to pick up his car the night of 1/24, only a half hour after operating hours when he finished work. I then drove a half hour each way, twice. Once to pick him up, once to retrieve the car today, Monday 1/26. I also had to rearrange my work schedule to make this happen. They refused to waive the additional day’s storage charge despite the intensive snowstorm and no possible or practical way of picking up his vehicle yesterday. After explaining the situation calmly and respectfully with a manager, as well as the financial strain it’s causing on our family, the manager’s only “courtesy offer” was a discount predicated on leaving the business a 5 star review. I find this predatory, fraudulent, and lacking of basic human decency. I understand having a business to run, but there is a certain level of basic ethical behavior that goes far in running a business. We would have happily paid the tow fee and the singular day storage. I’m sure the majority of 5-star reviews on this page were also garnished from people in desperate situations. Taking advantage of someone while they are already in a tough spot shows a certain lack of empathy that I will not forget. If you ever have the option, do NOT use this company.