Hometown Disposal PA 17870

B

Brook Lenig

I’ve been a customer for 8 years and used to recommend this company, but service has clearly declined. Over the last 6 months, our trash pickup has been inconsistent, with multiple missed collections and repeated promises of follow-up/extra pickups that didn’t happen. I’ve called four times in the past two months to report missed service. The representatives I spoke with were courteous, but the underlying issue still hasn’t been resolved. We are on autopay and have never missed or been late on a payment. Our trash is always placed out correctly, and placing it any farther would put it in the roadway—so this isn’t an issue of us not having it out. I canceled service after paying three months in advance and am owed a credit for January 2026 and a refund for February–April 2026. I was told the refund could take 6–7 weeks and won’t even begin processing until the container is returned. That means I’m once again dependent on this company’s timeline—despite already dealing with extended missed service (currently over two weeks). I understand occasional delays due to weather, holidays, or staffing. But a six-month pattern of missed pickups, followed by an unusually long refund timeline, is unacceptable. I’m requesting that my refund be processed within a reasonable timeframe (10 business days), so this can be resolved promptly.

B

Benjamin Metzger

What a joke of a business! We were late over the summer, our fault. We paid the past due amount, reconnect fee and 3 months in advance ... or so we thought. Today they removed our can without any communication, even though they said they did when I called them. They then proceeded to tell me we were past due again and couldnt find the 3 month advance we made in September. Even though they again tried to make me pay the past due amount, reconnect fee and a 3 month advance. If you charge a 3 month advance when reconnecting the service, YOU SHOULD KEEP RECORD OF THAT!!!

T

Tony G

New ownership? New Management? Been with Hometown Disposal for 20 years. I can say this company’s service has gone down hill the past 3 months. Weeks go by before trash is picked up. I am forced to take time away from my full time job to call every few weeks to complain about how the trash hasn’t been picked up. Everyone I speak to someone, they act like they have no idea why it isn’t being picked up when I call. I am on auto payments linked to a credit card. Never a day late with monthly payments. No one is quite able to tell me why all of a sudden trash isn’t being picked up. Just looking for the loyalty to be reciprocated. Hometown Disposal isn’t what they certainly were 20 years ago.