Firestone Complete Auto Care PA 17801

J

Jay R Cue

Was scheduled for a simple gasket replacement 2.5 hour job. I looked it up. Brought my car in 10 am as scheduled. Was going to wait on the vehicle because lived 2 miles away. Was told it would take a while to fix the vehicle because they were understaffed.WHICH FORCED ME TO WALK HOME 40 MIN WALK IN THE COLD. I was in a rush because I had to pick up my autistic son at noon. No updates all day...I call at 2:30 pm to be told they forgot to order the parts for my car. My question was you had my vehicle since 10 am and your just now realizing you didn't have the parts?? I was told to bring the car back the next day when they would call me when the part came in...its now 10:37 and no one called me yet. This is very unprofessional. I don't know if they are racist or what the deal is. There is no reason they could not call me to tell me the parts were not there earlier so I could of visited my son. Shows they don't even care because they still haven't called to fix the unprofessionalism. Update: Two days still no call guess the gasket is coming from china. I was quoted and booked for the repair...I showed up...now I expect it to be honored for wasting me and my child's time. I will Update everyday if I have to until this is resolved or someone is fired for not doing there jobs. Shouldn't of scheduled me and wasted my time if you weren't able to do it... Update:Day 4 Still waiting on the phone call that the part arrived as I was told by the female who told me she would call me when the part arrived. I can do this all day. Let this be a lesson on how to provide better customer service. You dont lie to customers because of being too lazy to provide the service I was quoted and booked for.

K

Keisha Castle

I had to go to Firestone yesterday for an emergency and the men at this garage came to my rescue they even pushed the car across the road to the garage and everything to help me out. Shane himself was great he helped me the most and he was super kind and kept me updated with what was going on. And even tho they had other cars and I didnt have an appointment it wasnt a problem they are a great group of people that work here. I highly recommend.

K

Kirsten Strouse

Called ahead and asked if they would be able to do a wheel bearing, they told me yes they should be able to and to bring it in just to make sure. I did the same day, at 11am. After awaiting 45 minutes, it was still waiting on the counter with no answer if it was possible or not. I then personally asked, the guy took it back to see. 30 minutes go by, he comes out and goes “we are not able to do it”. Meaning I waited for over a hour and a half for something they could have told me sooner. it just seemed like they didn’t care, because they were taking in other people who didn’t have an appointment, before even looking into my problem.