Munroe Auto Body PA 15009

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Rob Duca

Police had my father-in-law’s vehicle towed to Munroe Auto Body after an accident without asking his preference. When insurance (State Farm) attempted to retrieve the car, we were presented with charges far beyond what insurance considers reasonable, including: • $350 winch fee (insurance allows $100) • $125 fuel surcharge (not covered) • $750 flatbed tow • $525 administrative fee (insurance allows $150) • $275 cleanup fee • $125 per day in storage fees piling up while release was being arranged Instead of working toward a reasonable solution, the owner, Tom, was condescending and dismissive, even mocking our insurance company as “Scam Farm” and implying the situation was our fault. Accidents are stressful enough without feeling financially cornered afterward. This experience felt less about helping customers and more about maximizing charges while families are under pressure. I strongly recommend making sure you control where your vehicle is towed if you have any choice.

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Ed Emes

I took my vehicle to Munroe to have it repaired after a tree landed on my roof. The damage was to the roof and the trunk. Tom set up a time that was convenient for me to drop the vehicle off for repairs. The car was repaired before the estimated time to have it done. When I picked up the vehicle I was really impressed with the work that was performed and how the vehicle was detailed. I highly recommend Munroe.

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Tom

I cannot say enough positive things about my experience with Munroe Auto Body. From start to finish, the service was truly exceptional. The body work on my vehicle was excellent; my car looks absolutely immaculate, like the accident never even happened. What really set them apart was the communication and their commitment to their customers. They communicated with me throughout the entire repair process, providing timely updates and making what could be a stressful situation much easier to handle. Most importantly, the team at Munroe Auto Body acted as a strong customer advocate against the insurance company, going above and beyond to make sure that quality parts were installed on my car. This dedication to doing the job right, without cutting corners, gave me complete peace of mind. If you need auto body repair, look no further. I highly recommend Munroe Auto Body for their superior craftsmanship, professional communication, and unwavering commitment to customer quality. They are the best!