Reedman Toll Auto Group PA 19047

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Olivia Perez

I am extremely disappointed with the service department at Reedman-Toll Chevrolet of Langhorne. In December 2025, I purchased a Chevy Silverado and added the tire and wheel protection package specifically for situations like the one I experienced this winter. After sliding on snow and ice and damaging a rim, I filed a claim under that warranty in January 2026. The claim was approved weeks ago, and yet here we are, and I still have not received my replacement rim. The lack of follow through is unacceptable. I have repeatedly contacted the service department for updates and have been met with rudeness, dismissiveness, and zero accountability. The service representative, Sherrie, has been disrespectful, unprofessional, and completely unhelpful throughout this process. I was even told the service center “closed at 5,” yet when I called at 4:00 PM I was told they were already closed. That level of inconsistency and apparent indifference is frustrating and reflects poorly on the entire department. What’s even more concerning is that no one is willing to transfer me to a supervisor or escalate the issue. I have made multiple attempts to resolve this directly and professionally, but I’ve been stonewalled at every turn. It should not take a public review to get attention for a warranty claim that has already been approved. If you are considering purchasing a protection package here, understand that approval does not mean timely service and customer care appears to be an afterthought. I expected far better from a dealership of this size and reputation.

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Eni Vejseli

Terrible terrible experience with the service section at Subaru , first time my wife went for an oil change, she had an appointment and they told her it would be quick she had our newborn and toddler with her, expecting it to be something quick because an oil change doesn’t take more than 15-20 mins, they ended up making her wait for 3 HOURS!! We gave them a second chance and brought our car another time for our inspection, came on time for our appointment and told them we had to be somewhere in a few hours and were assured it wouldn’t take long, after waiting for 2 hours i went to ask how much longer and they had not even started yet and said it will be at least another hour Terrible service i will never bring my car back here and they didn’t even bother to apologize for making us wait hours after our appointment time, they cant seem to honor their appointment times or even bother to apologize for anything

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Gregg Watkins

Horrible.60k for a truck. 6,000 miles later bowtie falls off front. Paid for black bowtie upgrade. Someone pries the old one off, broke the tabs on the grill and decided one tiny spot of panel bond would hold it on. How about replace the grill. Thieves and deceitful. They should be ashamed. Do not send me your canned response for me to contact you. How about you contact me and pay me for my time, third and last truck from Reedman’s.