Tri-County Industries, Inc. PA 16127

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Mary Sperry

Absolutely avoiding this company. Customer service is rude and their policies lack common sense . They charged me for bins not return on a house I sold only to find out the new owners had tried to return them. They charge both me and the new home owner for service for months when I asked for a refund thats when they claims this bin return charge. They told my elder parents they didn’t pick up recycling in the winter after forgetting to pick up recycling for a month but they still charged them for recycling services. No refund but did start sending a drive but only after arguing with them on the phone.

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krysta urey

Horrible customer service from their Claims Department (Michelle). Left 7 voicemails and she refuses to call back to handle an issue. After 6 years of a personal toter sitting out with the tricounty one( and emptied every week no problem) the driver just decided to throw away our toter one day. The excuse was that it was sitting with the trash. ( THATS WHAT IT IS FOR). Customer service has been great and tried helping with as much as they can but can't handle the issue, only one lady can. But she refuses to call back when that is her one job.

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Garron Birdsall

I have been a customer for decades. They have earned a star simply because zero stars is not an option. For years our business has suffered many missed pickups. At least one a month. When I kindly bring this up to customer service they are aggressive and unpleasant, even going so far as to blame us for their poor service. We have paid them for services they have failed to provide. They have made it my constant and unpleasant responsibility to chase them around. A note to the business: instruct your customer service to not dump Tri County's failures back onto the customer.