Kelly's Automotive Repair PA 18328

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Chris Reilly

Yup. I’m gonna have to write an honest, bad review here because I am so tired of getting screwed by places like this. I’ve used Kelly’s before. Many times years ago but never again.. and this is why.. Got a new set of tires mounted and balanced. First, when I heard the total amount I was a bit shocked. $216 dollars for 4 tires to be mounted and balanced. Con to find out, they charge WAY more if they are “low profile” tires. Biggest scam I’ve ever heard of because most wheels and tires from most auto manufacturers are considerably different than they were years ago. Sounds like it’s just another way to steal money from people. I was charged 50+ dollars per wheel and tire, when someone very close to me paid 35 for each wheel and tire. Mind you.. there is absolutely no difference in balancing tires no matter what the size is. Also.. my first day with my new tires on, I had insane vibrations in the car. I called them back and asked to look at it again. Mind you.. apparently they couldn’t get me in for another 1.5 weeks which is absolutely garbage. Serve a current customer before you take new ones in! 1.5 weeks to check the balance in my tires is just pathetic. Longer story short. They “balanced” my tires a second time. Nothing changed what so ever. These guys must think I’m stupid and told me the tiny bit of damage on my wheel may be causing the issue. Absolutely not. I had no issues with two other sets of tires on my car, but continue to talk to people like they are stupid. Finally. Got my tires balanced at another shop and I was told every. Single. One. Of my tires were out of balance pretty bad. Oh and I paid a reasonable price lol. Drove away, got me car up to 60 mph and wow. What a difference. Car was smooth. My steering wheel was not shaking and my whole car stopped shaking. Never again will I go to Kelly’s and I’ll put the word out for a better shop. I won’t name the place, but I feel people need to know how they are being worked over. There is no way in heck, I am the only one that has this issue at this shop. Clearly their balancing machine needs some help but again, blamed it on my one wheel with slight damage, and the fact that I used different tires lol. That’s $216 dollars I’m never getting back.

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John Gurry

Decent pricing id say and work gets done quick but it seems corners are cut to get work out the door in a timely manner. Got an alignment asking for printouts, when the call came that the car was done asked if there were printouts they said no, I asked again for alignment printouts they wouldn't provide them. Car still pulls to the right and vibration at higway speeds, Iots of excuses. Not to mention was charged for parts and labor I never agreed to even though it was only 17 dollars. Still no concent was given.

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Dave B

They squeezed me in same-day for a tire swap. Very professional and friendly, and very fair prices. Excellent technicians!