Crawford's Auto Center PA 19335

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Patrick Cofield

I am a very disgruntled consumer yesterday on 12.09.2025 when I was driving along the exit ramp going Route 30 Westbound going towards Kinzers, PA to go out to eat there mid afternoon. I was driving my 1990 Buick Riviera Landau and it jerked and stalled on me right at the end of the exit ramp in a rough location. I ended up calling 911 about mid afternoon to get assistance due to where my car was stalled out at. The authorities came to assist me. The authorities didn't allow me to call for my own tow. I was able to manage to get picked up by a former coworker where she took me back to my house to get another vehicle of mine that had jumper cables. The male Officer said that given where the stranded car was that we needed to get it towed. The state police did not permit me to make my own tow arrangements. The responding tow truck driver company was Crawfords Auto Center out of Downingtown, Pennsylvania. I wish I could type more but I think this only allows so many characters. But in a nut shell, I was charged $340 by them and the driver, Chris for an 8 mile town after getting the car put up on a flat bed. I had the flatbed driver tow my Buick Riviera 1990 8 miles to Gazzerros Towing and Automotive in Thorndale, PA. Even the owner of Gazzerros is contracted by the state to receive tow requests. Frank even said that I should have only been charged $150 for the hook up and 8 mile tow. So in hind sight I honestly feel I was taken advantage of by the driver, Chris and the Crawfords. I do plan on reporting this to the Public Utilities Commission asap. This is NOT the end of my reporting of this being overcharged. I am a US Navy and Army veteran as well as a Lifetime VFW Member. Even though I am a AAA Plus Member I can be reimbursed from this that's not the point here. This is going to be reported to PUC.

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Kevin McFadden

Wife’s car got hit down the street, they came out and got it towed and were very courteous helping me with my insurance company and what that process entails. Would recommend.

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Joanna Rohlfs

Crawfords was great with my car! After getting into an accident, my vehicle was towed to their shop. We went to look at the damage and the owner was great with explaining how the process would work. Unfortunately my car was totaled, but the whole process was easier because of them! Thank you!! Such a great local business and they are willing to answer any and all questions!