Firestone Complete Auto Care PA 19341

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Xavier Mason

Rick and the rest of the staff are always amazing in my opinion. Every interaction I have had whether in the physical location or over the phone have been productive, professional and pleasant. I had the pleasure of speaking with Rick in the building this time. Unfortunately my SUV had a fight with multiple potholes and although I slowed as quickly as possible as they took up the road so I couldn’t drive around, my SUV lost the fight. Cost me four new tires. Rick and the gentleman I originally spoke with on the phone informed me of a hazard warranty and the price for the tires they could install same day. Other places neglected to call me back. Even today I haven’t received a call back. That alone is quality customer service to me. But about Rick. He was very informative. He was polite. He didn’t talk to me in a condescending way. I’m not a mechanic. I know how to fix a flat, change a tire and oil however I leave that to the professionals and Rick is certainly professional. Thank you!

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Shannon Mclaughlin

Needed my tires balanced and rotated immediately. Called and Dylan got us right in, was honest about our issues which I appreciated. He had us in and out less then an hour and they was pretty busy at the time. If I'm ever in this area I will only come to these guys they was great and prices was very reasonable. Keep in mind I thought walking in I was spending 80 bucks it was atound 23

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Kelly Lord

I thought I had a nail in my tire (was told so by another place when I got my oil changed). I couldn’t see/find a nail, but I called here and they were able to see me same day. Turns out no nail in my tire, and I was due for my tires to be rotated. I appreciate their integrity and honesty and not charging to patch a tire that did not have a nail in it. I find it’s hard to trust some places and appreciate that you were honest and got me in and out in about 1 hour. Thank you!