Sarver Automotive & Performance PA 16055

K

Kaylee Maynard

Last year I took my vehicle here for my yearly inspection. Everything went smoothly, no problems, very nice staff and communication was in place. This year I take my vehicle in for the same thing. They called me around 2-3 in the afternoon on a Friday telling me what is wrong with my vehicle. I needed a ball joint replaced and an alignment. It also was mentioned that they recommend rear brakes and rotors soon. Was told they might have to keep it to get the part and I told them I can’t do that because I have to work. Went in and was charged for my failed inspection. My husband also took his vehicle in months before me. He failed as well and had to bring it back for over $1000 worth of work to be done on it. Was not charged a cent for his failed inspection. I don’t understand that but whatever. Rescheduled for a couple weeks later. The week of I realized I purchased and still pay for a warranty on my vehicle. The work that needed done would fully be covered with my warranty I would just have to pay the deductible and for the inspection of course. So I called twice that week. Once to give them the warranty number to have them call and run everything through to see if it would be approved. I already knew it would be they just had to do it on their end. The gentleman that took the number wasn’t the kindest person I’ve ever talked to but I just wanted them to call and get my vehicle fixed. I called a couple days later and spoke with Jackie. Who has been very nice every encounter. She told me they didn’t get a chance to call because they have been extremely busy. Which I understand but at the end of the day I’m also a paying customer. I asked if whether she got the chance to call or not to please call me back and let me know. I never got a call back from anyone about anything. No communication in place this time whatsoever. So I decided to not try with them anymore and go somewhere else. Took it to where I got it which is pretty far and of course ball joint and alignment need done. But to my knowledge sarver recommended rear brakes and rotors soon. Didn’t tell me they were completely split and needed replaced now. There is no way they could’ve just split the way they did in that amount of time. Especially when I don’t even drive that long or hit my brakes hard going anywhere. My brakes were so bad in the rear they could’ve gone out. But here is the kicker that really surprised me. All the hardware for my front breaks and rotors were there, but not put back correctly. Sarver was the last to touch my vehicle at this point. I was told I could’ve got into an accident if I hadn’t brought my vehicle in when I did. So I’m very thankful I myself, my husband and our child did not get into an accident because sarver was to careless to put my stuff where it needs to go. Also careless to not tell me my rears needed done right then and there. I really appreciate everything you did for my last year inspection. I know everyone has different experiences. But after this past one I don’t think I can take my vehicle here again especially if I don’t get the full story and when my families lives could be at risk.

J

Josh & Amee Fry

Great family owned business! I've been taking my vehicles here for quite awhile now, great work, fast, just honest people. Very fairly priced! I would recommend anybody and everybody to get there vehicle worked on here!

M

Marc

The owner/founder, Brandon is an upstanding guy. He take's a lot of pride in his work and has Great customer service. He helped tow my car, and get me back on the road. I also came here for an inspection Last November, and they were very honest people. Told me about an issue that needed fixing, then after fixing got me in and out pretty quickly.