Advance Auto Parts PA 18709

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Michele Bellito-Stanford

had an incredible experience at Advanced Auto in Luzerne, thanks to Chris. My car battery had died, and what could have been a stressful day turned into a surprisingly pleasant one because of him. From the moment I walked in, Chris was friendly, patient, and took the time to explain everything clearly. He didn’t just rush me through options; he genuinely cared about finding the best solution for my situation and even helped save me some money! Chris’s dedication to customer service is something you don’t see every day. He transformed an otherwise frustrating experience into one that left me feeling confident and grateful. Advanced Auto is lucky to have someone like him on the team—he’s a true asset and absolutely deserves a promotion for his outstanding service. Thank you, Chris! We need more people in customer service who go above and beyond like you do.

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Bill s

I called at 8:15pm to ask if they install batteries and the woman who answered was very rude. I could tell by the tone of her voice that she was annoyed that I would call that late asking about getting a battery and having it installed. Hey lady I'm sorry that my dead battery emergency happened at an inconvenient time for you. She told me I'd need to come back in the morning. So I called the Pittston location and the man was nice and said he could get it in for me. I went there and had a new battery by 8:45pm. I thanked him and apologized that it was so close to closing time and he didn't seem to have a problem at all with that. If the woman in Luzerne had politely explained that there was no one available at that location to do a battery install without the attitude I wouldn't be writing this negative review. Im thankful that the Pittston location has much nicer employees.

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Andrew S

I have a commercial account and sent my employee to pick up parts for me and he was told by the female there "I don't know you" so he would have to pay full retail price and then i would have to come to the store in person to be refunded the difference. This is the most backwards business logic I have ever heard in my life. These are national accounts, how is this female employee up to date on every company's employee records? Really getting tired of treated like TRASH as a commercial customer. Regional management, PLEASE EDUCATE YOUR EMPLOYEES. Disgusted with this store.