AutoZone Auto Parts PA 17543

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Nicholas Rudy

My battery died on the coldest day of the year. When I asked for help, an employee told me that his manager had said he “didn’t have to do batteries today.” His attitude came across as a mix of “that’s your problem” and “I don’t really care,” and honestly, that seemed to be the general attitude of all the employees. You literally work at an AutoZone—what do you expect during the cold months? While he ultimately did help me, the amount of pushback I received beforehand was inappropriate and unprofessional. The entire experience made me never want to come back!

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Ryan Norman

I was in a bit of a pinch and these guys really helped me out. George assisted me. He was understanding of my situation and gave me awesome (AND FAST) customer service. Thanks, George! ?

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RC Goularte

UPDATE : AutoZone sold 2 DEFECTIVE engines ! My truck has been in and out of the shop since Dec. 2021. I was able to drive it a little over 1000 miles with those 2 JUNK engines ! It's currently in the shop waiting for engine #3 from this store. I'm out THOUSANDS of dollars and I STILL don't have a truck I can drive ! A shop in Lititz was paid to install an engine that they purchased from AutoZone. AutoZone did not include ANY warranty information or break in information when I picked up my 07 Avalanche on 6/20/2022 with 189,582 miles on it.. The rebuilder of the engine was NuTech. Warranty information /break in procedures were NOT provided until 10/3/2022. I was told by the shop everything was good to go and to change the oil at 5000 miles. Since we didn't have the paper work that should have been supplied with the engine, it was never broken in properly. I had noticed smoke at start up 3 times until I finally was able to catch it on video and picture ( note : it took time to exit truck with phone and put in camera mode so there was a considerable amount . As I sat in traffic, I noticed the oil pressure drop from 40 to 20 psi as I sat for minutes. Back in shop at 190,287 miles on 8/24/2022, no issues found. At 190,564 miles I was warned by the on board computer I was 2 quarts low on oil !!!!! I added the 2 quarts and documented everything. I noticed at that time I was at least 1 quart low on antifreeze. At 190,928 miles 10/5/2022 I changed the oil. 5 quarts of oil came out when it holds 6 quarts. Knowing it was full after adding the 2 quarts at 190,564 miles I KNEW there was a problem. I used 3 quarts of oil in under 970 miles !!!!! AutoZone WILL NOT replace the defective engine. I was given a list of 11 tests they wanted done to insure the engine is defective. When proved ( I guess my documentation isn't good enough or the 4 master techs who have seen the truck ) they will replace the engine BUT they only pay $50.00 an hour for the shop to replace it. The Shop charges $144.00, so I will be responsible for the difference. SAY WHAT ? I've had the truck for less than 90 days when the issues started and YOU want me to pay THOUSANDS to have your defective engine replaced ? BUYER BEWARE UPDATE : Manuel from AutoZone emailed me October 31 explaining I would be contacted by regional management in 24 hours. It's now November 2, no one has contacted me. UPDATE: Josh from AutoZone called me at 5:06 pm November 2, 2022. He said the shop who installed the defective motor should handle the warranty and he would call the shop and call me November 3, 2022 to figure this out. It's Nov. 10th at 4:14 pm and I am still waiting for that promised call. The shop, Christian Brothers in Lititz says I needed to deal with AutoZone. The owner of Christian Brothers told my credit card company they are working with me. Last communication I had with them was October 11, 2022 at 6:30pm. Update : please note the oil pressure pictures. While hot, at idle in drive there is a picture of it holding 40psi, the 2nd shows same scenario 20 minutes later holding 20psi. Minimum is 25psi.