West End Drop-Off Center PA 15220

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Rich Venezia

Make sure to come well in advance of scheduled closing time. Showed up at 1:31 to be turned away but an unfriendly employee, even though the website says they close at 2. "You should have shown up before 1:30." Well, I guess you should update your website, City of Pittsburgh.

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Daniel Miller

Evidently only for city residents. The gate attendant felt the need to be nasty and rude about it rather than just tell me this information. I assumed it was for Allegheny county residents in the west end area. I went because my neighborhood doesn’t have anywhere to drop off cardboard, and no one ever picks it up.

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Kelsey Thompson

I was calling to help an autistic man and the lady wouldn't even speak to me. I told her I didn't live in the city (he does) and she just kept repeating, "I can't help you, it's for Pittsburgh residents only" everytime I tried to finish asking my question. Then, when I said to stop being rude she hung up on me. I tried calling back, no answer. I've never had such a rude customer service person in my life. I wouldn't recommend using them and reinforcing behavior such as this.