Keystone 4x4 PA 19533

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Dennis Karas

Do not use Keystone 4x4! Mike is unprofessional and a liar. Took two years to get my parts then another 8 months for him to finish the repair. I dropped my Jeep off on November 13 of 2023 and didn’t get it back until July 26 of 2024. I got every excuse why it was taking so long from receiving wrong parts to it’s his suppliers fault when actually he’s completely incompetent. When you do get your vehicle back back, the work is shabby at best. Plan on having most of the work he does redone. He did offer to fix the items below at no cost to me. But I couldn’t see taking it back to him since he couldn’t get it done right first time after it eight months. In true Mike fashion, he said he would look into reimbursing me what it cost to get it fixed correctly, but then never got back to me. Here is a list of everything I had to redo or have another shop redo. 1-he didn’t install front axle seals, oil was leaking everywhere 2-didn’t install dust boot on ball joint 3-had to have jeep realigned bottom of steering wheel faced 8 o’clock 4-Tires had to be rebalanced 5-Cut bracket for rear brake light extension crooked. Left sharp edges and did not paint. 6-just pulled brake light wires out of tailgate did not extend them properly 7-broke access panel when Pulling brake light wires out of tailgate 8-lost two of my Wheel Hub Centric Rings 9-because the jeep sat so long, I had to clean up front and rear brakes because they were hanging up Save yourself a ton of headaches and a bunch of extra money having to have work redone and find a reputable shop.

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Michelle

Why claim you offer tow services, accept a tow and leave a customer hanging? I had a scheduled tow and your driver kept delaying the eta. I would get a notice 3-33 minutes away then it would to 45 minutes away. Yeah i have the screenshots. This went on for 3 hours finally I canceled and guess what?? I had an awesome tow experience with Austin's tow. They arrived in under 30 minutes and were very helpful. So customers read this review and others who advised you to stay away from keystone. They will waste your time. Need a tow go with Austin's. I guarantee the owner will argue this, I dont care you made a crappy Monday even worse with wasting my time. Owner, got a problem you can look me in your records and discuss it with me. I also have your tow drivers messages saying he is finishing up a tow and will be on his way to me. All lies.

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Rue Wheeler

Put in the request for a tow at 10am. I have received four texts saying they were 45 minutes away. I called them and they stated I was the next call at 3:30. I now have received two 20 minute text messages and it’s 5pm. It’s almost dark. I am a one vehicle household right now and the dealership said they might be able to look at it today. That’s not going to happen now. Why accept a call if you can’t make it in a reasonable time? I should have just used my AAA membership. Avoid this business.