Walmart Auto Care Center PA 19365

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Joseph Almakhadhi

John, the tech, came to me cursing nonstop, to the point where another coworker had to tell him to watch his mouth. He added a $20 charge for a rotation I never requested and then refused to remove it, saying he “wasn’t changing anything” while cursing!Absolutely unacceptable behavior. I asked for a manager and was told there is no manager on-site. Very concerning. My fiancée also had a terrible experience here. She came for an oil change with her lifetime tire rotation warranty. She requested Mobil 1, even reminded them the day before, and they still couldn’t tell us what oil they put in her car — they said “probably Castrol,” because the tech left for the day without entering anything in the system. She waited over 2 hours in the lobby and nobody even told her the job was done. They also claimed over the phone that her tire rotation was completed — it wasn’t. Not touched at all. When confronted, they offered for her to come back the next day. Next day we bring it in, and they tell us the lug nuts were too tight and she should “go somewhere else” or buy a tool to remove them herself — even though Walmart were the ones who last installed the tires! This team clearly has no idea what they’re doing. It makes sense why this location is always the only one with same-day or next-day appointments — everyone avoids this place. They don’t communicate, they don’t document anything, and they don’t care about customer safety or honesty. Save yourself the headache and go to another Walmart Auto Care Center — Elkton and New Castle are far more reliable. I will never trust this location again.

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Reef Ward

If I could give zero, I would. I’ve never experienced an Auto Center as unprofessional as this Walmart. The staff was incredibly rude, refused to help, and clearly had no idea what they were doing. I called about tires I already purchased online, gave them my order number multiple times, and they still claimed they “couldn’t find anything”—but also refused to actually look it up properly. Then the employee hung up on me. When I asked for a manager, it somehow got worse. She was dismissive, refused to even attempt to look up my order, and told me I “had to do it online,” even after I explained the online system wasn’t working. She said I had to “wait for the tires to arrive before they can release the appointment,” which is completely backwards because I can’t pick up tires without the appointment. The hostility and incompetence were unreal. I left the call with zero help, zero professionalism, and the strong impression that nobody in this Auto Center has been trained—or even cares. Corporate needs to investigate this location immediately, because the behavior I dealt with is unacceptable for any business, let alone a national retailer. Avoid this Auto Center if you value your time, money, or sanity. --- Want it more biting? Shorter?

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Wendi Groff

I had an exceptional experience in the Walmart auto department. They were so attentive and worked to fulfill my needs quickly and effectively. And everything was very cost effective. I. Would highly recommend