West Penn Automotive PA 19551

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Jay Miller

This garage is the 1st one that didn’t over charge! They’re always nice and friendly. Clean garage. 5 stars!!!

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Raymond Rodriguez

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I won’t be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I’ve only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I’d no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn’t think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it’s better to support local shops by letting them supply parts too; something I would’ve been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can’t recommend West Penn to anyone looking for professional, honest service.

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Redline powersports

Mike has been great to work with since my old mechanic retired. He’s very accommodating and polite. Been 2 years now and I highly recommend him and his sons.