Glen's Auto PA 17361

B

Ben B

I was very impressed with the friendly and professional staff at Glen's. Great at communicating the issues and possible fixes. My daughter's car had a lot of suspension damage and they helped me identify the critical fixes first, and leaving routine (recommended) maintenance items until later, since there was so much to fix first. I appreciate that the work was done relatively quickly and for a fair and reasonable cost for the amount of work and parts (new brakes, new suspension components, etc. etc. Hanna and Branden were great to deal with, and I will be back when one of the cars needs work.

K

Kristin Chilcoat

1st time with Glens Auto after living in Shrewsbury for many years. I'm sorry it took me so long! They got me in pretty fast to change some sensors on my older model Acura, and I was really pleased with both the work, and the service up front. I will definitely be returning next time I need work done!

S

Sean Rogers

*Edited 5/23/25* After leaving this my original review, Wyatt called me up to talk to me about my review. He took full responsibility on the shop not taking the time to thoroughly address my concern with the noise that I was hearing. He went out of his way to try to right the situation as best as he could and I greatly appreciate his efforts and attentiveness. I'll start with the good about Glens -I like how you can schedule service online and the text/email updates -The person who I spoke to on the phone while my vehicle was in the shop was knowledgeable and kept me up to date with everything they were doing to try to solve the issue Now for the bad: I have never taken a vehicle here before and honestly only booked an appointment with them because Southern stables was farther booked out (who I have used) and needed the issue to be fixed sooner. Based on their reviews I figured I'd give them a shot. The issue with my wife's chevy equinox was the Stabil Trak and power steering light were coming on and off driving home in the rain. They spent 3-4 days diagnosing the issue and let me know what they found out and it was ready for pickup (I also had them do the yearly inspection while it was there). I go at lunch time to pick it up, drive back home (I live less than a mile away) and noticed a clunking noise coming from the front passenger side. Also they left the passenger side interior kick panel not attached all the way (it was hanging down). I didn't have time to take it back so my wife ran it back up to have them check out the noise and fix the panel. They reattached the panel and gave a quick noise is good to go and off she went. She told me she still heard the noise (this was on 5/15/2025) on her way home. I had to go that night up to York and it made the clunking noise to and from York. I took it Friday morning (5/16/2025) first thing for them to check it out to see what the noise was and I even recorded a video of the noise (windows up) where you can hear the clunking. The tech took it for a spin and put it on the lift and his conclusion was that the strut is old and needs replaced which is causing the banging (I thought it was weird that it didn't make the noise before taking it there but whatever). The woman working the counter also made sure to mention that "the safety inspection will pass with bad struts because they aren't considered safety issues". Ok fine whatever, I ask so is it safe to drive like that and she told me yes. I drive the equinox back home. Saturday 5/17/2025 I hop in the equinox to drive down to Annapolis to dj a prom. Still making the clunking noise, but now on RT 50 I start hearing a ting ting ting noise and then a noise of something falling off. When I apply the brake I can feel vibration. I go to pull off to the shoulder to see what is going on and the brakes are making a lot of noises and then all the sudden the front passenger wheel locks up as I come to a stop. Now I have to scramble to get my dj gear to the prom (thankfully I was only 2 miles a way and was able to get there on time from one of the people in charge). Had the equinox towed back home (650 dollars later), jacked the equinox up and took the wheel out (tire blew out when it came to a stop as well) and low and behold, the top bolt from the caliber bracket had came out, resulting in the the bracket to shift to the right which caught the wheel and cracked the rim. Ended up getting a new rim, new tire and new bolts for the caliber. Got everything put back together and guess what, no clunking noise. So thanks Glens for addressing my concerns about the clunking noise with so much concern and care. Since you guys acknowledge the noise but were so quick to say it was a strut instead of actually diagnosing the issue (which I would have been fine leaving the car there to be properly diagnosed) you guys ended up costing me close to a extra thousand dollars with the "yeah it is safe to drive". Congratulations on giving a great first impression experience to a customer you'll never get to come back.