Casella Waste Systems PA 17981

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total life forever

AWFUL garbage service. Not only do they charge an insane $76 per month for trash removal/pick up service, but their billing department can't get their shit together. My family cancelled back in December and only now are we getting 1 months worth of our payments back. And now, they continue to bill us for March despite us quitting services with them nearly 3 months ago. Get you shit together Casella.

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Jade Steele

Since signing up, we have had good and predictable trash/recycling service. We recently had a huge billing issue (not our fault). Due to my work schedule I was unable to call and was trying to communicate with them via email/message requests. I wasn’t getting anywhere so I left work early to call. It was at the very end of the day and I felt so bad for calling like 7 minutes before they close. I spoke to Michelle and I am SO glad that I did. I personally HATE having to call places, especially when I have an issue. I will avoid it all costs. I really needed to talk to someone to have our account reviewed due to some erroneous charges being added on. Michele was the most helpful person I have EVER spoken to as far as customer service goes. She not only figured out what the issue was by doing a thorough investigation, but she was so extremely kind and expressed concern and even apologized several times. Thank you so much Michelle!!

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Glenn Styer

Had a issue and spoke with Takara and she took care of it fast and very professional thank you again it was a pleasure.