Hank's Auto Service PA 18015

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Robert Gonzalez

Review is strictly regarding towing. Hanks fully takes advantage of the cushy city of bethlehem contract it has and all the citizens that the city needs its services for. Operating with impunity , they are happy to rake the average unlucky driver over the coals, charging a full day impound fee for a few hours , tacking on extra labor then telling you they actually didn’t have to do any extra labor at all. Then chastise you over how you mishandled the situation of your car becoming disabled without even knowing the full circumstances. Heartless ruthless and purely profit driven - but when you have the government contract you just do and say what you want and keep raking in the guaranteed income until your contract runs out (hopefully soon). Merry Xmas Hank! Thanks for the reply there Hank very kind of you. A few important facts you leave out: I am the one who called the police about my own vehicle in the first place so of course I knew they would tow it. I had to leave it there because I had to make it to an out of town medical appointment for myself that would’ve taken me months to get a new appt and for a serious medical problem. I tried with strangers, adult males , to move the car out of the way first but that car was not gonna go anywhere without a tow truck and you know this. Nonetheless I am the one who made sure the police knew about my vehicle and why I couldn’t be there and the dispatcher acknowledged this. But alas what do I get for trying my best to fix the issue and being a good citizen calling the cops on myself? I get railroaded ripped off and attempted to be made a fool of online. I’m absolutely entitled to my opinion of you but you’re not entitled to retaliate with these falsehoods. The police dispatcher calls are recorded and you are the one now telling lies about your customers online Your 2nd reply: your initial reply was absolute retaliation - you left out critical facts to paint me in a bad light and using all CAPS several time in a condescending manner not exactly consistent with your family friendly 40 year local business motto that you are pushing. I’ve seen plenty of businesses over the course of time change how they conduct their business and treat their customers. New management, turnover, economic climate - companies change. I merely commented on my towing experience with you which I stand by 100%, to whoever Hank is nowadays if he’s still running the place. Your basic facts about the circumstances of the vehicle are correct but leave out key context which I provided but you keep leaving out purposely to make me look like the angry customer who is just trying to smear you. I’ve spent enough time and aggravation laying out my case here for the public I don’t see the point of calling you - keep my 80 something extra dollars for doing nothing but taking advantage of a guy having bad luck on a bad day, my insurance will reimburse me the tow that you made a good dollar off of. I only hope other motorists are as lucky as me to have decent insurance that will reimburse them the inflated tow cost you charge for these city ordered jobs. Everyone is going to get stuck with the extraneous costs and fees that you charge again just because you can without any chance of rebuke or legal recourse because you have your police ordered jobs and veil the justification for you charge and say with this. When you have to nickel and dime bogus charges like this in addition to a ridiculous tow charge it says a lot about your company and how you do business. I wouldn’t wish for my worst enemy to deal with whoever you are personally or with your towing services. If you want to continue to question and misrepresent my story that is verifiable (again I’m the one who called the police on myself because I recognized the situation) then by all means keep after this poor schmuck on here for the public to see more of how you handle these situations and really show off those family friendly customer services skills finely honed over 40 years. I suspect based on your replies so far your ego won’t allow you to do that

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Melissa Gunther

My car was towed on a Friday. Hanks was closed Saturday and Sunday, and thought Monday as well due to being a holiday. I was worried about the price and not being able to work. I received a call back early Monday morning from Robert who informed me that yes they were closed but he would wait for me to retrieve my car, and worked with me on the price which was a lot less than I anticipated. He was helpful, courteous, and I could tell he wasn’t just trying to get the most out of me like other tow companies I’ve dealt with in the past.

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Rachel Ann Lange

Robert is a wonderful person. I’m so glad god brought me to him. Robert I hope you see this message.