Advance Auto Parts WV 25039

A

Abby Holderby

would put 0 stars if I could!!! extremely rude and unprofessional! my boyfriend called a few days ago about his warranty on his brakes, the person he talked to said they would replace them if he brought them in. he called back today, and was put on the phone with the almighty general manager who believes he is God himself lol. and the general manager told him they will only follow the warranty if they’re defective(I’m not arguing policy, I’m sure that is their policy), but when my boyfriend tried to explain further that someone told him something else, he was cut off and said “well you’re talking to the general manager now so, unless you wanna go over me to corporate” RUDEEEEE!! My boyfriend tried to explain again what someone else had told him, only to be cut off AGAIN, and told “no he didn’t tell you that” and basically accused him of lying. super unprofessional. and he honestly does need a call to corporate. glad the Charleston location was super helpful, and professional. we will be taking our business there from now on❤️

M

Melissa Hackworth

I was very fortunate to have Jerid, help with my check engine light diagnostics. He went far beyond a helpful salesman. He is great at what he does, plus he does his best to get you the answers you need. I will definitely be a returning customer, just to get his knowledge and help.

E

Evan Shamblin

This place is a reminder of why NAPA should be your only auto parts store. Smh.