NTB-National Tire & Battery WV 25064

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Galon Olson

Made an appointment for 2pm and arrived at 1:45pm. Service is for 4 new tires and alignment. I wasn’t even checked in until 2:20pm. Guy said it would be two hours and completed by 5pm since that’s when they close. Additionally the original quote over the phone was $1350 for everything including taxes. Now the guy at the desk is saying that the quote only included the tires. Alignment, disposal, and taxes are extra bringing the cost over $1600. Unfortunately I can’t wait until tomorrow and need to have my tires replaced. Fast forward 4 hours…Here it is 6pm no vehicle and I’m now told it’s going to be another hour. How the hell do you operate a business like this? Never going back to NTB and highly recommending everyone I know to avoid them like the plague.

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Mike Mullins

I needed new tires for my truck. Setting up an appointment online for purchase and installation was easy and I was able to schedule additional services too. Checkin was quick and easy too. I was even able to get some work done using free WiFi. The technician found some other wear parts needing replaced and gave me a quote so I was able get everything installed on the same visit. The manager, Dyllan, checked on me several times during my wait and offered me a ride if I needed to go anywhere. When I got in my truck I couldn't believe how smooth the ride was and precise the steering was. The warranty on parts and labor was explained, and I was surprised to have received a discount IN ADDITION TO the instant manufacturer's rebate. NTB Dunbar WV provides the quick, careful, quality service I expect and I will definitely use this shop again.

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Donald Ingram

Not your typical tire shop! Had a great experience at NTB for my oil change. The staff was friendly, professional, and efficient, and they got me in and out quicker than I expected. The manager, Dyllan, explained everything clearly without trying to upsell me on things I didn’t need, which I really appreciated. My truck runs great, and the whole process was smooth from start to finish. They have definitely earned a repeat customer. Take my advice, if you need your vehicle serviced, take it to Dyllan and his team down at NTB...they will treat you right!