TA Truck Service WY 82933

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Valdemar

I arrived at this TA Truck Service location with a request to diagnose vibration and check rear-axle wheel balance. The truck was immediately taken in, and I was told the work would be performed. The technician assigned (Aiden) demonstrated lack of basic knowledge regarding tire-inflation system components installed on my truck. I had to remove the Hallo inflation system myself because I was concerned it would be damaged, which has already happened to me at other TA service locations before. Instead of checking wheel balance, the technician removed wheels, then began disassembling brake components and rotating the axle and checking oil — work I did not request. When I asked why, he replied: “I am doing my job,” and pointed to the work order that simply said “rear axle – tires.” I again stated clearly that I needed a wheel balance check. Only then I was informed that their balancing machine “is not working.” At this point, 40 minutes of my time had already been wasted. I told them to reassemble everything properly. During reassembly the technician attempted to reinstall the Hallo tire-inflation system incorrectly, threw the component on the ground, and caused damage. He then incorrectly mounted the dual wheels (valve positions not at 180 degrees), and I had to point this out and insist it be corrected. When I attempted to verify quality of work, I was told to leave the service bay and was verbally pushed out, despite my equipment being mishandled. No service that I requested was performed. I lost approximately 40 minutes, nearly had damage to critical equipment, and received extremely unprofessional treatment. My concern is: why was my truck taken into service if they already knew their balancing equipment was out of order? I request a formal review, internal corrective action, and compensation for damage to the Hallo inflation component.

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Sebastian Fierro Gaytan

I went in to have a stripped bolt removed from the spare tire on my trailer and ended up paying $134. I waited there for about two and a half hours. When they finished, they had replaced it with a different bolt that requires two 3/4 wrenches to remove. I even asked if I could borrow the tools, but they wouldn’t lend them to me, even after what I had just paid. Honestly, next time I’d rather be stuck on the side of the road than go back to a place that charges that much and still doesn’t help.

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Christopher Eugene

I have been so disappointed by thr TA shop for not having the adequacy oil that prefer. I absolutely will not use the Castrol or Delo. I will burn at least a gallon of oil between pm services if id do. And that just tells me that it's not doun the job that Delvac does. I never have to add oil when I use delvac