NAPA Auto Parts - Aspen Automotive & Industrial Supply WY 83001

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Felix the Cat

Carley is the man! He truely went far beyond the help and service we were expecting. He helped us patch up our van and got us back on the road. Thanks so much ?

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michael klassen

They went above and beyond to help us out of a pinch. We lost an alternator and had to change it outside there place in the snow. The first alternator on a 6.7l Ford f250 that we replaced was not good. After very helpfully working through the problems and getting a good diagnosis they got us a second alternator and put us on the road. Awesome customer service.

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Ashly Gaskill

First off, dont make your customers do your job for you. You can easily attach ends to a battery cable. If you dont have the parts then you should offer to order them in. We shouldn't have to call again to ask for parts to be ordered. I was a manager for a NAPA store and these folks here act like they have no clue what's going on. They had to order battery cable and connectors from another store for us which took until the next day, then when asked if the parts came in they said they could "figure something out for us". You shouldn't have to figure anything out, you should just make the cable for us with the parts you supposedly ordered! And don't say you can't make the cable when I know you have the crimping pliers in the back and it takes maybe 5 minutes. It also shouldn't have taken a half day to get the parts when there's a store an hour away in Driggs that should have them and will shuttle them to your store for us. There's more that was horrid about this encounter like the guy looking up our parts didn't use the computer at all, just got out a book and disappeared into the back. When asked what was going on another employee simply said "that guy works in mysterious ways". Well that was clear when he said nothing about ordering parts in. And when we mentioned there was a store in Driggs we were told we could drive there. We are missing a battery cable, how and why do you expect us to drive an hour over Teton pass to get parts you can get shuttled to your store?! Extremely disappointed with this whole experience and being lied to throughout the whole thing.