Advance Auto Parts MD 20902

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victor quentin

I stopped by Advance Auto Parts today and had a great experience thanks to Antonio and Elmer. Both of them were incredibly helpful, patient, and genuinely kind. They took the time to listen to my issue, walked me through a few things, and made sure I left with the right information. You don’t always get that level of service at auto parts stores, but these guys really went above and beyond. If you stop by this location, ask for Antonio or Elmer. Great people and great customer service.

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Antwan Pandohie

Everytime I come to this location the employees are always attentive and very helpful with every customer. The store is always clean organized and well stocked with inventory unlike other locations which brings me to this location. What stood out in today’s visit was I believe Maryouri who was answering some of my questions and concerns for a gasket for my drain plug not being copper as I wanted or only knew about she expressed her knowledge about the ones they had on hand and stated that they worked the exact same way. The conference in her tone and the way she articulated the product not only made me buy it but I brought two. Not to mention her shift was already over and she was ready to walk out the door until she heard me questioning the product with another one of her colleagues she worked with so she turned around and helped me. Thanks for the great customer service and positive attitude towards the customers! And as always I will be returning here whenever I need and parts/tools for any of my three cars.

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emerson funes

Very poor customer service experience. The cashier was extremely rude to one of the customers. I understand that some questions might seem unnecessary or obvious to the staff, but regardless of how simple a question may appear, it is their duty to respond politely, with a smile, and without making the customer feel embarrassed. After the customer left, the cashier proceeded to mock him for the question he had asked, which is completely unprofessional. The manager, who was present, seemed indifferent and did not make any effort to go above and beyond to assist customers. As a company, you should ensure that your staff receives proper customer service training. This incident occurred on 10/25/2025, between 11:00 a.m. and 12:00 p.m. The manager was a female, and the cashier was a male wearing black-framed glasses.