Pep Boys Auto Service & Tires MD 20783

K

Karla Lopez

Bad: Had a 12pm appointment on a Sunday and after a 2.5 hour wait, ended up rescheduling when I never saw my car move from where I parked it in front of the store. Rescheduled for a Thursday at 10am appointment in hopes of service actually being completed in the 2 hours quoted and at 1:30 pm my car was still not complete. I was told they didnt have enough technicians. While I can appreciate that I would suggest that a better business model is to honestly book for what you can handle. I would be a returning patron if that would have been the case. After my time investment I will see this through but not return. Service requestment: Purchasing 4 new tires, balance and alignment. Good: Manager did provide update upon request and a discount at checkout. Thank you for both.

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Dr. Tessa Smith

Amazing customer service and support. Ended up having to come for an emergency tire replacement with a dysregulated autistic 4yo. The staff was kind, patient, and helpful! I appreciated the humanity and humor that was shown during our wait. Not everyone tolerates the high energy of my son but everyone was fabulous. The service was quick and my car was on the road before lunch! Very grateful and will be returning!

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Fatmata

I came in needing real honesty and guidance. My car is old and needs a lot of work, and I needed people who would tell me the truth, help me understand what was going on, and make sure my car was prepared for winter. Not only did Edgar and Sunny take their time with me, they explained why things were happening so I could actually understand my car better. They were patient, friendly, and so knowledgeable — and they eased a lot of the fear and anxiety I walked in with. I left with clarity, confidence, and a game plan. These two are absolute gems. Their kindness, transparency, and expertise are unmatched. I genuinely don’t want to work with anyone else. I already have another appointment scheduled, and I’m only coming in when both of them are there. If they’re not working, neither am I! If you want honesty, patience, and people who truly care, go to Edgar and Sunny. Highly recommend.