Advance Auto Parts MD 20724

H

Helen Lemus

He name is Charlie I went into the store to buy windshield wipers for my car, and the young man who was helping me was extremely rude. I went back inside to double check if I had the correct sizes because the ones on my car were 16 and 18. When I asked him if those were the right numbers, he said, “I don’t know,” with an attitude. So I asked if he could please check for me by looking up the model and year of my car, and he acted like it was a problem to help me. He had glasses, long hair, was a little heavy set, and had a big nose. I’m describing him because his behavior was unacceptable. I was simply asking for help, and there was no reason for him to be so rude and dismissive. I left feeling very upset and disappointed with the customer service I received.

M

Mikela Robinson

So this is how the building actually looks, it’s behind Weis grocery store, that door in the picture is the entrance, this is a fully stock Advance Auto Parts, with great staff, including Ishmael!

E

Eliana Trading Co

Purchased a battery in June 2024 With a four-year warranty. The battery is now having issues one year later. I’ve returned to swap out my battery and then being towed that they don’t even sell this battery. Unfortunately, Charlie installed a battery that they don’t even sell and I have a receipt for it as well as on the battery. It is dated the same date that I purchased from advanced auto parts In Laurel. The manager, the district manager in corporate are not doing anything. So I am now filing with the Attorney General for deceptive business practices.