Parts Authority MD 20781

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Danny Alvarez

I think in order for you to get hired there you got to have zero customer service skills. I sat there for 45 mins for them to pull some basics battery terminals , left for about 30mins cause I guess they were busy so I just patiently gave the staff more time to call me up for my battery terminals. Once I came back to the building waited another 20 minutes just to reach the cashier / parts pick up just for him to tell me there no ticket for my vehicle he does not know what happened, but he was clearly aware how long I’ve been there. Just wasted two hours of my life for something I should just gotten at autozone. Just figured it was more convenient coming here.

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Sandra Carolina Martinez

I walked in and a man behind the counter just makes eye contact with me while chewing gum and did not bother to ask me if I needed help until I started the conversation that I was picking up an order. He turns his head over to a female worker next to him. so I said I was picking up an order for xxxx name. The same woman behind her work station starts shuffling papers and proceeds to ask me to confirm the account # basically that's all the verbal interaction i received. She gets up, walks over to get the part and comes outside her work space and places the box on the counter. I asked if I was done and only handed me the receipt. I think as a business you can try to have better customer service skills. Made me feel I was taking their time and I am sorry I did. I don't think customer is always right but projecting a different attitude will definitely increase your star reviews.

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chris uceda

Be careful they rob you with the change when you give them cash I got robbed $21 , this company is so bad has super bad employees