Capital Transmission and Auto Repair MD 20781

B

Brianna Lee

Jose was good with communicating and telling me what actually needs to be fixed and not just taking my money

A

Alexus The Nail Tech

This is by far one of the most unprofessional experiences I have ever had. I wanted to give zero stars but google doesn’t allow it lol. I came to get work done on my vehicle and the work was improperly done by one of his mechanics. He told me to come back initially to have the issue resolved but kept pushing the date back because the mechanic who did the work “was not there”. Upon my arrival Jose, was disrespectful, arrogant, and repeatedly spoke over me as I asked for clarification as to why there was suddenly a fee being asked for on the work that was improperly done the first time. After I asked him to be professional and allow me to speak as I had paid him $600 for the service, he LEFT the room as we were speaking. At first I was confused because I couldn’t believe the disrespect and level of unprofessionalism I was receiving. After I asked the woman at the front desk If he would be returning to continue the conversation and she said, to go around and talk to him. I do and he calls the police!! On a young, non threatening black woman and says we are trespassing. They arrive and he starts lying and saying the work was done a month ago, and I stated it was due to him pushing back the dates and he also kept parts that didn’t fit on my vehicle and stated that he got rid of them which on my receipt it says NOT to do. Be mindful that we were TOLD to come back on this particular day and for him to call the police was comical. He is not a good business man or mechanic and I wouldn’t recommend him. Taking this to the attorney general’s office and hopefully I’m able to get a refund on the work he has done and potentially get the business looked at on a larger scale because it’s very shady, fraudulent business dealings going on at this shop and no one is accountable. Attached are photos and in one of the pics he’s seen smirking and taking pictures of me after I started recording the whole exchange. A childish man can’t be a business owner.

E

Erick MER

I went to get my transmission fluid changed and they installed it incorrectly, causing the car's transmission to grind. According to the owner, it was due to wear and tear. I went to the Toyota dealership and they fixed the botched job they did (they left it installed incorrectly and the fasteners were loose).