Mike's Auto Body Collision MD 21788

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Angie and Chas

Long story short: We had to total my son’s car because of them. My son hit a deer. No frame damage. Airbags didn’t deploy. Just the hood, quarter panel, light, and front grill/bumper. Insurance company works with Mike’s. $4k estimate. Dropped it off on day 1. They said it would take 10 days, give or take. Day 11 I drive by because we hadn’t heard anything. The car is sitting under a metal carport with the hood, bumper, and side panels off to the side. The mechanic comes out and says it's the car that’s being totalled. No one ever called me. On day 3, they found a loose wire on the top of the engine requiring the entire harness to be replaced for $3k plus 6 hours of labor and a dent in the radiator bracket. That changed the estimate to $10k- more than the insurance threshold. No one ever called me. It sat outside, uncovered for over a week. The cabin air filter was open and exposed during a rain. There were leaves all in the engine compartment. Day 12, a Friday, I contact the insurance company and start figuring out my options. Day 16, a Tuesday, I call Mike’s to find out how I could walk away from the insurance claim because I found a shop that would replace the 1 loose wire with a $100 pigtail and leave the radiator as is because it doesn’t affect the structure. He says it will cost me $110 a day in storage fees. From here the relationship goes sideways and the insurance company gets involved to tell him he can’t do that. Unfortunately, at this point, I can’t drop the insurance claim to fix it ourselves or take the car back as a salvage title after it was exposed to the elements and questioning what other damage would show up that wasn’t there during the first estimate.

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MB Liller

I would give Mike’s Auto Body a 10/5 if I could. I picked them out of a google search to repair my car after an accident. They coordinated with the insurance adjuster. Brandon provided progress updates along the way. He was professional, friendly and wonderful to work with. When I picked up my car it looked fantastic, plus they vacuumed the inside! Everyone there did a great job. I highly recommend them.

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Jason McElroy

Proud member of AAA and was paired with Mike’s auto body as a service provider for a tow. Waited roughly 20 mins AND saw the truck pass by and still never came. Had to call back AAA and they said that he didn’t have a flat bed so he couldn’t tow us which I think was a lie and he might’ve gotten another call or who knows what. The saddest part is that I broke down in an unsafe location. Very unprofessional.