Mid-Atlantic Auto Repair MD 21054

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Ken

I’ve now had 2 disappointing experiences with this shop. The first time was with my BMW, where I had to bring it back multiple times because a warning light kept coming on. After several returns, they finally resolved it. Fast forward several months later, against my better judgment, I decided to bring in my other vehicle, my GMC for 2 issues: 1) replacing a cracked left side mirror, and 2) diagnosing and fixing the check engine light. They had my car for a week, during which I had to rent a vehicle. On September 10th, I got a call that my car was ready. I paid the bill over the phone, dropped off the rental, and my wife drove me to pick up my “repaired” car after hours. To my disappointment, the moment I started the car, the check engine light was still on. I thought maybe the system just needed to reset, so I drove it home, went to gym—but the light never went off. My question is: why return a car to a customer when the main issue hasn’t been fixed? Now I’m left wasting more of my time either bringing the car back again or paying another shop to finally address the problem.

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Johnie Carr

Mid Atlantic Auto is the ONLY place I will take my vehicles for service. Mike (Manager) and his team are competent, courteous, thorough honest, and very knowledgeable. They provide me and my family with excellent service and peace of mind. I HIGHLY recommend them!

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Carol Kantner

Thank you for fixing our noisy van and the $50 discount which I'm not sure if that's for his VA status /AARP or courtesy of returning customer. FYI: I wanted to share something... about how my husband fell on those large rocks by your parking area yesterday after initially stepping out of his van (tho he did not want me to tell you! ) I thought you would want to know. I think all feedback is a good thing! Thankfully only minor cuts to hand and a bump/pain on his knee and thigh later in the pm. He was lucky once again as falling is an issue for him at his age.