Casella Waste Systems PA 18058

H

Helen Vitoria

Our service was delayed one day due to the Christmas holiday, with pickup scheduled for Saturday instead of Friday. Conditions were fine, less than an inch of snow/sleet, plowed early, and the road was clear to blacktop. Casella did not come. There was no website notice, no robocall, and no communication. We waited Saturday and Sunday. On Monday, customer service told me they would not return until the following Saturday due to the New Year holiday resulting in two weeks without service. Casella does not issue credits for missed pickups. Instead, customers are told to put out “extra trash.” This is meaningless. I pay for a three-can household, but most weeks I only put out one or two cans. That week, I had one can out, which I had to dig out and haul back up my driveway when the truck never arrived. Using my other paid-for cans later is not extra service. This isn’t about a credit. It’s about missed service, broken commitments, and zero accountability. For a publicly traded company providing essential services, the lack of communication and failure to honor a basic weekly pickup is unacceptable. Weekly trash service is not optional. Skipping it without notice or remedy undermines trust and reflects poorly on the company’s integrity.

B

Bri

I had whitetail before casella bought them. Whitetail was great. Casella sucks. The day after Christmas, they took our trash but skipped recycling on our whole road, I called twice (waited on hold for 50 minutes) left two voicemails, and an email…. Never got a response. Recycling is overflowing due to the holiday. I put out an extra can filled with recycling this week… hoping they’d be decent and take it (we’ve had a guy dump it into our regulation can before) but of course they didn’t. So now I’ll have to call again and see if I can even get to a person. I wish I could say this was the first time. Edit: the recycling driver skipped the second recycling bin, but the trash driver was nice enough to grab it. And finally received an email back from someone. Keeping the 1 star though because you shouldn’t have to go through all Of this for a weekly service. Company needs better communication and better customer service.

C

CHARLES HAUSER

Our area is serviced by a central dumpster. Granted, weather had a small part in the 3 weeks that is has not been emptied BUT the whole area has been storing trash in their garages! The dumpster is full, AGAIN, one day after pick-up. Common sense dictates making extra pick-ups until things are back to normal. Repeated phone calls yield no results. Hopefully, the powers that be will not force us to pay for this poorly managed company, anymore.