Town Hill Auto Sales and Service PA 15522

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Lance

Absolutely frustrating experience with this company! We bought a 2011 Mazda 3 in December 2024 and took it in for an oil change in June 2025. By early December, the car started losing heat. When I looked under the hood, I found the coolant hose jammed under the air filter and kinked at the back of the coolant flange, as you can see in the attached pictures. I reached out to Town Hill and they had me send those same pictures. The next day, they called back and told me to bring the car in for repairs—not that day, but three days later. I took time off work and brought it in, only to be told that the hose wasn’t leaking; it was the plastic outlet that the hose connects to. They claimed it was just a coincidence and insisted they hadn’t caused the issue. I was upset and made it clear this wasn’t our fault. After some back-and-forth, they finally returned the car to me. When I got home and showed my wife what they said, I opened the hood to find the hose still pushed under the air filter, still kinked, but now there was antifreeze all over the engine—pictures 4, 5, and 6 show the mess. I called the general manager, who argued that there was no proof the hose wasn’t like that when we bought the car. The rudeness from him and his service manager added to my frustration. They proposed a 50/50 split on the repair costs, thinking it was a fair solution. But that’s exactly what our warranty covers—50/50. This wasn’t them taking responsibility; it was just them offering our normal warranty terms. I told them I expected them to accept some accountability, suggesting a 75/25 split would be fair. The GM wouldn’t even consider it. Instead, he suggested I call my attorney and ended the call. Moments later, he called my wife, trying to convince her to accept the “deal” of 50/50 like he was doing us a favor. When I explained to her that it was just our warranty, he claimed he had to rush off the phone because the shop was closing and sounded irritated by our conversation. He even hung up just to call her back and try to stir up an argument between us, as she thought he was offering a good deal. If that’s not slimy behavior, I don’t know what is!

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Alexis Delmonico

We had a great experience buying our car from Town Hill Auto Sales and Service! The staff was friendly, upfront, and made the process smooth from start to finish. They worked with us on financing and explained everything clearly, which really helped us feel confident in our decision. The car was clean, runs great, and we’ve had no issues since driving it off the lot. If you're looking for a dealership that treats you with respect and helps you get into a reliable vehicle, this is the place to go!

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Madi Long

Great to be back on the road! Thank you Town Hill for bringing my trusty CR-V back to life. With almost 300k miles I thought it was the end of an era, but she lives to ride another day. Thanks again for the great service and communication.