Greenwood Village (Independent Living, Memory Care, and Nursing Care) PA 17044

S

Shell Bell

I am not one to typically write a review but felt it’s important when families are choosing a nursing home for their loved one. Greenwood was a clean facility with compassionate, attentive staff who truly cares about residents’ comfort, dignity, and safety. The nursing team was professional, went above and beyond, and kept us informed, making a difficult time much more reassuring. We are truly grateful for the care and support provided and would confidently recommend this facility to others.

J

Jodi Peters

My mentally and physically handicapped sister was admitted for rehab and did not have a good experience. Most of the rehab staff, especially Jen, were kind, but there were many that were indifferent to the needs of the residents. The facility itself was not very clean and taken care of. Rooms, including bathrooms, were not cleaned everyday, trash was not emptied for several days, and even the public areas such as the halls were not cleaned daily. My sister arrived at Greenwood in the early morning and she was not given any of her hospital prescribed meds until the next day. Somehow sending for her meds to the facility pharmacy was "missed" and she went without several crucial medications including two doses of antibiotics and anticoagulants. In addition, her oxygen tank ran out during her first nights stay and even though she alerted a night nurse, no new tank or oxygen concentrator was provided. She went without much needed oxygen for several hours. She was left in an incontinence brief from 10 AM, the time she arrived at the facility, until the next morning. My sister was put in a wheel chair each morning and except for her daily rehab therapy she remained in that chair until bed time. She was never once offered to sit in a comfortable chair. The rehab staff were great and my sister looked forward to the one hour a day she was able to leave her room and go to rehab for therapy. When requesting to transfer my sister to another facility we were met with several days of Greenwood not complying in a timely manner. The day of transfer a nurse came to my sister and told her she was being transferred in 1 hour. None of her family contacts or the new facility were ever notified the transfer was occurring that day. The whole experience at Greenwood was very concerning and disappointing for my sister and our family.

M

Marlene Chivavibul

I spent many hours with my mother while at Greenwood Village and was pleasantly pleased with the quality care and friendliness of the staff. My mother arrived at Greenwood not able to walk and by the time she left she was able to walk 50 or more feet with a special walker. She is making good progress at home. Kudos to Bet and Dan from Therapy and all the staff that work with my mom.