Firestone Complete Auto Care RI 02914

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Elizabeth Matarese

I found a nail in my tire’s groove that was slowly leaking air and went in to get it repaired or replaced. I want to say that May at the front desk was very kind and understanding but her service was the only good part of that experience. I will never go to a Firestone again, and will be warning people away. I was told the tire could not be repaired and as such I would need to buy two more tires ‘despite the good tread’ of my own due to my car being an AWD. I was quoted over $450 before tax and told I could try and apply for their credit card to help pay for it. Are you serious? Again, May was incredibly understanding when I refused service and even put air in the tire so I could safely leave. I went next door to Town Fair Tire and got the tire repaired for $13. Firestone quoted me $45 for a repair 'if it was possible'. Firestone has vastly overpriced services and is predatory by telling desperate people to apply for a credit card to pay for it. Do not trust them with the wellbeing of your car and visit TFT next door instead; they were shocked when I told them about the quote I got here. I also noticed Firestone tested my battery and recommended I needed a new rear wiper: my battery was replaced in Nov and my wiper works perfectly well. This company is absolutely disgusting for trying to upcharge on every aspect of my car for a simple patch job. DO NOT GO HERE!

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Heather S

I had a nail in my tire repaired at Town Fair Tire a few months ago for 10 bucks but they were about to close for the day so I went over to Firestone. I had a screw in the back tire and a nail in the front. They told me the screw was in a bad spot and could not be patched and the nail could not be patched because the tires were too worn out. I just had the whole care inspected a few months ago and the tires were at “half life”, meaning they still had some life left. They tried to sell me 4 new tires and wipers for over $1,000. I picked up the car and went to a small auto shop and the mechanic said the screw was in a great spot to patch it and the nail was not even puncturing the tire ( just a half nail stuck in the tread) so no need for a patch at all. Mechanic patched the nail for free and I was on my way. I would not recommend going here at all.

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rachel pimentel

From the first moment they touched my car, it has never driven the same since. Extremely disappointed after giving them four different chances to fix the issue that they caused. Every appointment it was apparently a different problem, all to fix one problem that was not an issue until i let them touch my car. The first appointment should have told me they did not pay attention when the employees didn't realize my car was AWD (clearly states it on the back of my car and this is obviously important when it comes to tires). i had a nail in my tire and needed new ones anyways so i got them replaced. my car's steering was feeling off and i never felt that before so i addressed it with them. Second appointment i'm told its not balanced. Interesting when they JUST replaced them, but i got it done. however, it still didnt feel right. Third appointment they claim it's a hop in my tire. I wasn't told about this previously. (yes i hit a pothole once almost two years ago that scuffed my rim, but it never caused any problems before. and yes i had my dealership double check and they said it was not the cause) I had asked them every. single. time. i called if it was possible that a tire could be defective. never once received an answer to that question of mine. i get a road force balance done at my dealership and one of my tires are off. so i go back once again and just ask for them to replace the one tire please, because at this point i am exhausted spending all this time on my car with no actual consistent answers from them. I go back to get a tire replaced and im told it will take 45 mins; which is fine because last time i got it balanced, it took an hour or more. They called me 15-20 mins later and claimed it was done. i was relieved but suspicious of the short period of time. I called another firestone location and asked how long rebalancing takes. I was told 30-60 mins. I do not feel like they balanced my car and it is still driving wobbly and weird. I refuse to ever go back to this location. I truly feel bad that i had to return so many times, and i'm sure they're sick of me as well. However, if you had a three year old car, with no previous problems, and four brand new tires, i'm sure you would be unhappy as well. Next time i should show up as a man and maybe they will take me seriously. Extremely disappointed.