Firestone Complete Auto Care RI 02904

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Mica

We visited this location in need for a simple tire rotation and I'm baffled at how poor the customer service was. The lady that helped us was the lady with the swollen face and lack of teeth. I would not recommend this location. We ended up finding a local tire shop only 8 minutes away. Was quoted a generous price and the wait time was less than 5 minutes despite there being more customers. Workers were quick and efficient and got it done within 10-15 minutes. I think the staff in this location needs proper training on how to address customers and keep a sale rather than lose it within the first few seconds of interaction. Do better. It's not that hard.

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Kimberly Papa

Terrible experience. Will not be using them again. I had a tear in my tire’s sidewall, so I changed it over to the donut and scheduled an appointment to get a new tire. I explained to the technician on the phone while scheduling and again while dropping off, what the issue was and that the tire was in the trunk. I was told by phone that the appointment would be an hour or so. When I brought it in, that turned into 2 hrs. When I got there a half an hour prior to my “completed time”, my car was not even in the shop yet. Fast forward, the car finally gets in the shop at the 2 hr mark. Takes another 30 minutes to get a quote, and another 45min till it was complete. They also told me they would put my donut back where it belongs under the vehicle a they did not.

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Brandon Grinovich

Eric was warm and welcoming, let me know the estimated price up front (which was accurate) and fit me in on short notice. They let me know what repairs they might recommend based on mileage and provided me with a printout of that information, offered the service but did not push it at all. I really appreciate their service and will come back here for future needs!